Rehabilitation Clinical Support Senior- Noblesville

Schedule

• Monday–Thursday: 7:15 AM – 6:15 PM (8‑hour shifts)
• Friday: 7:15 AM – 4:15 PM
• Location: Onsite
• Training: 6–7 weeks or as needed

Position Overview

This role oversees patient flow from initial point of entry to final destination, ensuring all services are delivered accurately, efficiently, and professionally. The position requires a high degree of multitasking and responsibility for accurate patient account resolution, including demographic and financial data entry, insurance processes, and communication with patients and payers.

This position performs work of higher complexity compared to the Associate–Rehabilitation Clinical Support role and is held to elevated productivity and quality standards.

Key Responsibilities

• Register patients and create accurate demographic and financial records
• Schedule recurring patient appointments
• Perform insurance verification, prior authorization, and coordination of benefits
• Communicate with payers and patients to ensure complete and accurate financial information
• Answer incoming calls and direct patients and visitors appropriately
• Participate in departmental operations and performance improvement initiatives
• Maintain compliance with infection control, safety, regulatory, and equipment training requirements
• Order, distribute, and maintain appropriate inventory of departmental supplies
• Assist with timely and accurate resolution of patient accounts
• Support smooth patient flow and high-quality patient experiences

Required Qualifications

• High School Diploma or GED
• Two years of experience in Rehabilitation Services or similar duties (e.g., patient registration, insurance, scheduling)
• Ability to work collaboratively within a team and maintain strong professional relationships
• Basic proficiency with Microsoft Office (Word, PowerPoint, Excel, Teams)
• Requires high-level interpersonal and problem‑solving skills
• Requires strong initiative with the ability to meet objectives and departmental expectations
• Requires Effective written and verbal communication skills
• Requires excellent working knowledge of Associate–Clinical Support job duties

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.