Sales Support Specialist- Inside Sales

Why Badger Meter?
 

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource.  For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient.  Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.  

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. 
 

What You Will Contribute:
 

You will support customers and internal stakeholders by providing any or a combination of the following services: researching and responding to customer inquiries either in person, by telephone, e-mail, fax, or other correspondence.

Job Duties:

• Provide pricing on products over the phone, negotiate pricing with customers within account manager’s threshold.  
  Discuss and educate customers on BEACON SAAS & Invoicing practices (Cellular, fixed, mobile solutions, etc.) with prospective and new customers.

• Achieve and maintain a deep technical understanding of the product line understand functionality and selling points of ALL products offered, the product line, its capabilities, its applicability into different customer applications, and distribution operations.

• Work with branch manager to help maintain accurate minimum balance levels for inventory in distribution warehouses and communicate with branch managers when customer’s specifications change or projects end so we do not have excess inventory in warehouses for these changes.

• Work with other distribution branches to sell returned product within their territory when specifications allow and provide customer service with account specification within the territory to help expedite quotes/orders for customers accurately.

• Navigate on hand inventory report to sell inventory that can often get “lost” in the system if not managed and monitored properly.

• Understand warehouse process and help pack and ship orders for end of month/quarter if needed.

• Be the main point of contact for customers, account managers, & field support specialists for issues within the accounts and provide quick solutions. Make decisions quickly to resolve issues with a cradle to grave approach in taking ownership of all inquiries.

• Review bids, quotes, and orders to ensure accurate processing to minimize errors and assist in updating bids to ensure correct account maintenance is listed in Salesforce.

• Achieve and maintain a deep technical understanding of the product line, its capabilities, and its applicability into different customer applications.

• Communicates with branch managers when customer’s specifications change or projects end so we do not have excess inventory in warehouses for these changes.

• Work with other distribution branches to sell returned product within their territory when specifications allow.

• Provide feedback to branch manager on issues and opportunities to reduce redundancy and improve accuracy internally and externally.  

Education and Experience:

• High school degree/GED required; Bachelor's degree in business, communications, or psychology preferred

• 3+ years of related experience preferred

Qualifications:

• Advanced skills in Microsoft Office preferred

• Experience in Salesforce (CRM) preferred

Competencies:

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Initiating Action: Take prompt act