Field Operations Manager

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. 

Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. 

We enable #HumanFirstDIGITAL

Role Description:

You’ll be responsible for (Responsibilities):

• Embrace and operate within our core values.
• Hire, train, and supervise a group of skilled technicians and Energy Advisors to conduct direct installations, site assessments, and air sealing
• Creation and management of 30-60-90 training for new hires
• Identify and schedule internal and external training opportunities to develop staff
• Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments
• Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently
• Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service
• Support multiple crews in multiple locations conducting field operations with troubleshooting, customer issues, and logistics
• Provided technical assistance to crews
• Be responsible for inventory control of DI product, individual tools, and team tools
• Conduct combustion safety retesting and project post inspections
• Resolve customer complaints
• Approve installation summary sheets and verify that all work is complete and documented
• Coordinate with the program project coordinator to ensure entry of all projects into the database
• Set and track energy savings and other performance related goals for Energy Advisors and installation crews
• Approve all timesheets, expense reports, and leave requests for assigned personnel
• Assist with performance review writing and presentation to the assigned personnel
• Assist with conducting disciplinary action as required
• Other duties and responsibilities may include:
• Collaborate with program management to share best practices and continually improve operations.
• Provide assistance with marketing strategy.
• Prepare monthly and quarterly reports for clients and Franklin executives.
• Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed
• Basic Qualifications
• High school diploma or equivalent with 5 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
• Associates degree or higher with 3 years of continuous work experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
• Experienc