Intensive Care Coordinator

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care.


Why should you consider a career with Colorado Access?
We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.
1. Find work/life balance: We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
2. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
3. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:
We are looking for a INTENSIVE CARE COORDINATOR who can help shape our vision and support our mission. Here is what the position will look like.
• Ability to support members with complex health care needs from a holistic point of view (including behavioral health, physical health, co-occurring disorders, and social determinants of health).
• Performs comprehensive clinical assessments and applies clinical knowledge of emotional disorders, chronic health conditions, medication issues, substance use disorders, communicable diseases, advance directives, and other health concerns to best support the member.
• Develop strengths-based care plans with members and their natural support if applicable.
• Implement care plans through coordinating services and interventions by referring, educating, and collaborating with members and their care team.
• Performs ongoing care plan goal review to ensure alignment with the members intrinsic motivation and needs.
• Assists in identification of risk factors leading to increased utilization and works to reduce preventable hospitalizations, readmissions, and inappropriate utilization.
• Establishes professional and member focused collaboration, communication, and coordination among all responsible parties of the member’s care team.
• Actively participates in clinical presentations and or/interdisciplinary team meetings, disposition planning, and department and organizational meetings.
• Establishes professional and effective collaboration, communication, and coordination among all responsible parties of an individual member’s interdisciplinary care team.
• As needed, attends member focused meetings (internal/external) such as interdisciplinary team (IDT), creative solutions (CS), or complex service solutions (CSS).
• Effectively manages communication across the member’s treatment team, including the facilitation of collaborative treatment planning meetings and all related follow-up communication and documentation.
• Educates members regarding current state plan and capitated behavioral health plan benefits, programs, options and services.
• Meets performance, quality, customer service, and coordination standards assigned by the department management team.
• Assists members and providers in understanding the complaint, grievance and appeal process.
• Participate in training and staff development opportunities.
• Provides clinical consultation and guidance to care coordination staff.
• Actively participates in team meetings and communicates progress and barriers with the Supervisor and/or Department Manager.
• Coordinates for members who have had behavioral health or medical admission, supports the hospital with discharge planning and collaborating with hospitals and facilities for seamless continuity.
• Liaising between the Providers, family and treatment team and the RAE Utilization Management, billing and Provider relations teams.
• Contribute to deliverables and reports when needed.


What you will bring:
Education: Master’s degree in social work, human behavioral sciences field or another healthcare field and/or BSN with clinical license (RN) is required. A combination of bachelor’s degree in related fields, plus 8 years of progressive work experience in social work, case management or behavioral health related fields can be substituted i