IT Team Lead

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$97,947.20 - $127,982.40

Scheduled Weekly Hours:

40

Position Overview

Capital Health Job Descriptions

VERSION:

1

JOB TITLE:

IT Team Lead

COST CENTER:

000000

JOB CODE:

15824

FLSA Exemption Status:

Exempt

Telecommuting Eligible:

SUMMARY (Basic Purpose of the Job)

Leads complex information systems projects following the life cycle in collaboration with IT Support Managers and IT Directors in order to support strategic vision/goals. Assist in the development of newly hired individuals to the department and offers assistance/development as needed. Provides Implementation support that includes workflow analysis, issue documentation, resolution, policy development Effectively communicates project and team status to internal and external audiences and follows governance and change control processes.

MINIMUM REQUIREMENTS

Education:

Associate's degree. Bachelor's degree in information system management or informatics preferred.

Experience:

Clinical experience or work experience with implementation of EHR.

Other Credentials:

Knowledge and Skills:

Strong verbal and written communication skills.

Special Training:

Microsoft Office skills. Teams and Zoom meeting experience. Abiltiy to run virtual and in-person meetings. Project Management experience or training preferred.

Mental, Behavioral and Emotional Abilities:

Must be able to deal with stress effectively at work and as part of the team. Ability to effectively manage multiple projects and demands simultaneously and respond quickly in a fastp-paced environment.

Usual Work Day:

Exempt Hours  

Reporting Relationships

Does this position formally supervise employees? Yes

ESSENTIAL FUNCTIONS

• Troubleshoots with end users and coordinates information systems activities with other members of management team to ensure needs are met with no interruption to end users' departments and core processes.
• Teaches, advocates, and mentors staff on how to apply information systems standards, tools, and methodologies while delivering high quality, business-focused customer service. Manages documentation of the current information systems environment and ensures that departmental policies and procedures are maintained.
• Reinforces the importance of project and prioritization requests with operations, executives, and end users providing consistent communication for timely risk escalation and mitigation planning.
• Develops staff training programs to ensure cross training in critical areas. Interviews, selects, and evaluates staff. Disciplines and terminates employees as necessary. Demonstrates learning through the ability and willingness to learn new software and systems.
• Maintains regular communication with the team, vendors, and operational stakeholders to meet the organization's business needs regarding the project deliverables and timeline.
• Motivates and shows appreciation for the team and reinforces the importance of excellent customer service culture. Conducts applicant interviews and participates in the employee selection process.
• Reviews the status of projects and issues on an ongoing basis with leadership. Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones. Ensures timely project and data tracking with input of weekly time tracking.
• Establishes change control processes and procedures. Thorou