Representative I, VAD Customer Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Job Title

Representative I, VAD Customer Service

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity  

This position works out of our Lake Mary, FL location in the Abbott Heart Failure, Acelis Connected Health business.  Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges. 

Representative I, VAD Customer Service are a direct connection between our customers, patients, and company. Agents play a critical role in developing relationships, providing support, and facilitating a best-in-class customer service experience during all customer interactions internal and external. 

What You'll Work On

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. 

 

• Receive inbound calls from customers for supply orders or customer support 

• Responsible for sustaining call center expectations 

• Maintain patient records and verifies account accuracy 

• Responsible for maintaining patient reorder compliance cases 

• Responsible for achieving and maintaining department KPIs 

• Completes cases and activities per department standards 

• Maintains patient records and verifies account accuracy 

• Actively participates in and attends department meetings 

• Communicates prescription revision request to clinic support teams 

• Contacts referrals to complete new patient welcome calls 

• Coordinates customer returns