Support Services Associate

Company Details

 

We’re a member company of W. R. Berkley Corporation, an A. M. Best A+ rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. Berkley Risk is focused on providing self-insured entities program administration services and insurance operations which can include taking or sharing risk using Berkley paper. This capability allows us to customize both an insurance company option and a purely administrative option for our customers.

Responsibilities

This position provides a variety of office support functions for multiple W. R. Berkley companies.  Experience with imaging software, MS Outlook, medical billing and/or Worker’s Compensation a plus.

• Monitor, prioritize, and index incoming claim documents using scanning/indexing software
• Prepare and scan incoming claim documents
• Open, sort and distribute all incoming mail for all departments
• Identify and distribute specialty mail on a priority basis
• Sort, weigh, batch and postage all outgoing mail pieces
• Research and document claims using PC
• Print and sort checks, prepare for mailing
• Vendor payment and data entry
• Provide copy services support for all departments
• Act as chat-bot agent, providing service/support to medical providers and injured workers
• Monitor and handle incoming and outgoing faxes for all departments
• Monitor and handle incoming email to general company/claims department inboxes
• Provide back-up coverage and assistance within department
• Assume back-up receptionist duties; answering switchboard, directing calls, greeting visitors

May perform other functions as assigned

 

Qualifications

• Minimum of twelve months of office experience
• Intermediate PC skills and a working knowledge in a Windows environment
• Self-motivated fast learner who is detail oriented with the ability to prioritize multiple tasks
• Good organizational skills and ability to meet and exceed production metrics
• Effective communication skills with customer service orientation
• Ability to operate fax, copier, scanning and mailroom equipment
• Ability to type 40 wpm with 96% accuracy
• 10-key by touch
• Accurate alphabetical and numerical filing ability

Education 

• High school degree or GED

Additional Company Details

The Company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $40k-$45k • Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.