Business Analyst, Retail

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! 

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website; 

https://www.trulieve.com

 

Requisition ID:  20251 

 

Remote Work Available: Yes 

Job Title: Retail Analyst (Retail Technology / POS Platform)

Department: Retail Technology
Reports To: Senior Manager, Retail Technology
Work Location: Remote

 

Position Summary:

The Retail Analyst (Retail Technology / POS Platform) plays a critical role in supporting the delivery, analysis, and documentation of retail technology initiatives across point-of-sale (POS), ecommerce, payments, and enterprise systems.

This role partners closely with Retail Technology leadership to translate business needs into structured requirements, support complex issue analysis, and document system behavior across platforms. The analyst contributes to the successful execution of large-scale initiatives by ensuring clarity, traceability, and alignment between business objectives and technical solutions.

The position is best suited for someone who thrives in highly cross-functional environments and is comfortable working across both technical and operational domains, with a strong emphasis on documentation, requirements development, and analytical support.

 

Key Responsibilities:

Business & Systems Analysis:

• Partner with Retail Technology leadership to analyze business needs across POS, ecommerce, payments, and supporting systems
• Translate operational challenges and business objectives into structured, actionable requirements
• Evaluate system behavior across upstream and downstream processes, identifying gaps and inconsistencies
• Support root cause analysis on complex issues, clearly distinguishing between system and process drivers

• Analyze system-specific functionality and integrations across platforms, including exposure to technologies such as ABAP, CPI, and FE, to better understand dependencies, data movement, and downstream business impact

 

Requirements Development (BRDs / Functional Documentation):

• Develop comprehensive Business Requirements Documents (BRDs) and supporting functional documentation
• Define current-state and future-state workflows across retail technology systems
• Document system interactions, dependencies, and data flows across platforms
• Ensure requirements are clear, traceable, and aligned with business goals and technical capabilities
• Partner with engineering, product, and external vendors to refine and validate requirements

 

Documentation & Knowledge Management:

• Maintain detailed documentation of system behavior, configurations, and known limitations
• Create structured artifacts including:
• Process flows and system diagrams
• Functional specifications
• Issue summaries and resolution documentation
• Build and maintain internal knowledge resources to support scalable operations and consistency
• Translate complex technical concepts into clear, business-friendly documentation

 

Escalation Analysis Support:

• Support investigation of escalated issues requiring deeper system analysis
• Assist in identifying root causes and documenting findings for cross-functional teams
• Provide structured insights to support resolution efforts led by senior team members
• Ensure issues and outcomes are documented for future prevention and reference

 

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