Senior Process Improvement Analyst or Process Improvement Analyst

Job Summary/Basic Function:

Process Improvement Analyst:

• Work to improve the efficiency of processes for departments and units through projects and change management. This position focuses on the people side of adopting changes required to realize efficiencies in the operation.

Process Improvement Analyst, Senior:

• Serves as a consultant for departments and units evaluating, planning, and implementing improvements in processes, practices, and organizational effectiveness.  This position focuses on the people side of adopting changes required to realize efficiencies in the operation.

Department Overview:

The Office of Continuous Improvement (OCI) provides strategic support to enhance efficiency and effectiveness across the Boise State campus. We offer a range of services including finance and human resources system support, process improvement consulting, change management guidance, and Bronco Hub expertise. Our team also facilitates and develops training opportunities to empower departments and individuals with the tools they need to succeed.

This position offers the potential for hybrid and/or flexible scheduling following a six-month training period.

This position is not eligible for Visa Sponsorship.

Level Scope:

Process Improvement Analyst:

• Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry-level professionals and/or support employees.

Process Improvement Analyst, Senior:

• Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage projects that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding strategy, policies, practices and procedures.

Essential Functions:

Process Improvement Analyst:

• Solicit input and feedback from individuals and groups that directly utilize the business process to ensure that all nuances of the business needs are uncovered and considered in the solution.
• Identify where decisions may impact the campus community and gather cross-campus perspectives to obtain input, refine requirements, and bring the group to consensus.
• Utilize change management strategies to focus on the people side of project adoption.
• Employ approaches that help transition individuals to a future state.
• Maintain Bronco Hub training resources for campus.
• Ensure transparency and accuracy of provided information.
• Identify, plan, and implement key projects to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time, rework, etc., resulting in significant business improvement and customer satisfaction.
• Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
• Facilitate meetings and/or projects, determine audience and tactics appropriate for a particular discussion. Adapt facilitation style in order to engage a variety of group settings.
• Evaluate process improvement information, including policy and procedures, to identify inefficiencies and coordinate to determine a future state that satisfies the business requirements.
• Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
• Assess the cultural landscape and adapt change management strategies, as appropriate.
• Perform other duties as assigned. 

Process Improvement Analyst, Senior:

• Provide updated Bronco Hub job aids for campus.
• Facilitate requests by planning, utilizing facilitation tactics including but not limited to agendas, deliverables, parking lots, etc to ensure the deliverables are met.
• Identify and provide input on process improvements to move the department forward.
• Identify, plan, and implement key pr