Casino Hotel Front Desk Clerk

Job Purpose or Objective(s): As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager.

**Start Rate: $16.50/hour | Full-Time | Variable

Primary Tasks:

1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.

2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls.

3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities.

4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges.

5. You will settle bills through credit card or cash transaction.

6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

7. Assign rooms and create rooming, housekeeping, and maintenance lists each day.

8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests.

9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints.

10. Perform other responsibilities as assigned.

Job Requirements:

• Basic computer and keyboarding proficiency.
• Must be Customer-focused.
• Prior customer service experience

 

1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. 2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls. 3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities. 4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges. 5. You will settle bills through credit card or cash transaction. 6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems 7. Assign rooms and create rooming, housekeeping, and maintenance lists each day. 8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests. 9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints. 10. Perform other responsibilities as assigned. Basic computer and keyboarding proficiency. Must be Customer-focused. Prior customer service experience

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

• Free gym membership
• Free access to employee health clinic
• Free lunch for casino & resort associates
• Earned wages access once per week for hourly Associates
• Pet insurance
• Paid vacation / sick time
• Medical / Dental / Vision
• 401(K) with company match
• College tuition reimbursement
• Short-term disability, long-term disability, and family leave
• Employee assistance program
• Employee prescription program
• CNO Paid Life Insurance
• Teladoc
• On Site Dental Clinics (Jet Dental)
• On Site Mammogram Services
• Free diabetes and hypertension monitoring benefit (Livongo)
• Accolade- Concierge Benefits Program
• Wellness Program that equals savings on health insurance cost (Virgin Pulse)
• Maternity Care Program
• (Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

• Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
• Choctaw Casinos & Resorts received r