Virtual Administrative Assistant

This is a remote position.

Role Name: Virtual Administrative Assistant - Plumbing & Heating Industry

Schedule:

• Part-time (20 hours per week, Monday to Friday, 9:00 AM to 1:00 PM)
  

Client Timezone: UK Time (GMT/BST)

Client Overview

Join a thriving, established plumbing and heating services provider in the UK that delivers exceptional residential and commercial solutions. This growing company has built a stellar reputation for reliability, quality workmanship, and outstanding customer service in their local market. With a team of skilled engineers and a commitment to excellence, they’re seeking a virtual team member to support their continued growth and success.

Job Description

We’re seeking a detail-oriented Virtual Administrative Assistant to join our client’s dynamic team in the trades industry. This role offers an exciting opportunity to be the backbone of a successful plumbing and heating business, managing crucial administrative operations that keep the business running smoothly. You’ll work closely with skilled engineers and interact directly with customers, playing a vital role in maintaining the company’s high standards of service and organization. This position is perfect for someone who thrives in a fast-paced environment and enjoys being the central point of contact for both customers and field staff.

Responsibilities

• Serve as the primary point of contact for customer inquiries, handling incoming calls and emails with professional courtesy
  
• Manage and optimize engineers’ schedules to maximize efficiency and customer satisfaction
  
• Process and dispatch service requests, ensuring smooth coordination between customers and engineers
  
• Create and send professional quotes and invoices to customers in a timely manner
  
• Maintain accurate financial records through diligent bookkeeping practices
  
• Execute basic marketing initiatives to promote company services
  
• Handle general business correspondence and maintain organized documentation
  
• Coordinate with team members to ensure excellent service delivery
  
• Monitor and maintain adequate office supplies and documentation
  

Requirements

• Proven experience in administrative roles, particularly in service-based industries
  
• Strong background in customer service and professional phone etiquette
  
• Excellent organizational skills with the ability to manage multiple priorities
  
• Proficiency in using scheduling software and digital calendars
  
• Experience with basic bookkeeping and financial documentation
  
• Strong written and verbal communication skills in English
  
• Ability to work independently and maintain high attention to detail
  
• Familiarity with digital tools for business administration
  
• Experience in service scheduling and appointment management
  
• Basic marketing knowledge is a plus
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  
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