Business Analyst

Company Description

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At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Business Analyst for one of our offices in Sacramento, CA.  

JOB SUMMARY:

Under the direction of the Program Document Control Manager, the Business Analyst is responsible for providing analytical and technical support for the development and implementation of the Authority’s enterprise-wide Document Control System. The position bridges the Document Control Section, IT, and program offices to ensure that business requirements are clearly defined, documented, and translated into system functionality. The incumbent will assist with the evaluation of system solutions, configuration planning, workflow design, and testing activities that support procurement, deployment, and adoption of the Authority’s enterprise-wide Document Control System.

JOB RESPONSIBILITIES:

• Identify and document existing business processes and workflows. (As-Is Process)
• Identify inefficiencies, redundancies, bottlenecks, pain points, and recommended solutions through stakeholder engagement and analysis.
• Document new business processes to address identified improvements and functional need.  (To-Be Process)
• Conduct interviews to gather customer and stakeholder requirements through workshops, questionnaires, surveys, workflow storyboards, use cases, and scenarios
• Collaborate with the Document Control Section and IT to define and document detailed business, functional and technical requirements, including permissions, user roles, and access controls.
• Analyze how proposed changes will affect various stakeholder groups, including employees, customers, and partners.
• Collaborate with change managers to develop clear communication strategies and training materials that articulate the "why," "what," and "how" of upcoming changes.
• Document and communicate business and functional requirements and processes to technical teams, ensuring clarity and alignment.
• Translate requirements into Use Cases for the design, development or configuration, and testing of the identified solution.
• Perform market research to identify available products; collaborate with IT and business stakeholders to establish evaluation criteria to assess functionality and fit; schedule and participate in system demonstrations and product and vendor evaluations; and document findings and recommendations
• Assist business users with developing business rules and requirements and develop system functional specifications.
• Analyze use cases, workflows, and metadata structures to ensure system design meets operational and regulatory needs.
• Perform ad hoc research and analysis to address issues identified by end users and maintain awareness of technological trends and best practices.
• Coordinate with the Document Control SME, IT and Technical Systems & Access Coordinator on system configuration and integration of legacy data.
• Partner with IT the Process & Systems Integration Coordinator to translate business processes into system specifications.
• Develop test scripts, validation exercises, and lead user acceptance testing (UAT).
• Provide analytical support for metadata design, classification schemes, and workflow automation.
• Assist with the development of reporting templates and dashboards to support performance tracking and KPI reporting.
• Provide orientation and training to end users for modified or newly implemented processes and solutions.
• Coordinate closely with IT resources to ensure alignment, technical compliance, and data integrity.
• Establish and maintain effective working relationships and communications with client staff, project consultants, private contractors, employees, and the public.
• Other duties as assigned.

Qualifications

MINIMUM REQU