Desktop and Field Sales Support Specialist

<p><strong>Who We Are:</strong></p> <p><span class="TextRun SCXW220448737 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW220448737 BCX0" data-ccp-parastyle="No Spacing">Cogent Biosciences is a publicly traded biotechnology company focused on developing novel precision therapies to treat a broad range of patients with unmet medical needs. Cogent’s lead program, bezuclastinib, is designed to selectively and potently inhibit exon 17 mutations found within the KIT receptor tyrosine kinase, including KIT D816V. KIT D816V is responsible for driving a rare and serious condition called Systemic Mastocytosis, and exon 17 mutations are also found in patients with gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling. Bezuclastinib has exhibited promising initial data across all three trials: APEX in AdvSM, SUMMIT in NonAdvSM and PEAK in GIST, including an encouraging safety profile across 600+ patients in single agent and combination dosing.</span></span><span class="EOP SCXW220448737 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <hr> <p><strong>The Role:&nbsp;</strong></p> <p>We are seeking a desktop support specialist who will support all employees at Cogent, but will also be a primary Commercial IT desktop support specialist and contact. The ideal candidate will be a highly motivated self-starter with excellent customer service, communications, and strong technical support skills who enjoys working in a fast-paced environment. You will have experience providing IT support in a life science environment and with a Commercial sales team. You will work closely with Commercial, Clinical Development, and G&amp;A staff and provide additional support to our Waltham, Boulder, and remote employees. Every day will bring new challenges and opportunities to learn. You’ll report to the Director of IT in Boulder.</p> <p>Please note: This position is on-site in Waltham, MA. It is not a remote role.</p> <hr> <p><strong>Responsibilities:</strong></p> <div> <ul> <li><strong>General IT Support</strong> <ul> <li>Provide exceptional IT support to local and remote staff — with an emphasis on root cause analysis, not just break/fix.</li> <li>Manage and resolve requests from the IT service desk queue with urgency and professionalism.</li> <li>Diagnose and troubleshoot hardware/software issues on Windows and MacOS devices.</li> <li>Prepare and deploy new computers, including imaging, configuration, and installation of required applications.</li> <li>Train and onboard new staff on IT syste