Patient Access Representative - Call Center Agent

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

HOW YOU'LL MAKE AN IMPACT

As the first point of contact with patients, candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment.  This role is responsible for answering, documenting, and routing calls efficiently to over 10 provider teams. Agents must process high call volumes – over 800 calls per day – while ensuring accurate information and a positive patient experience.

 

Reports:

Manager

 

Supervises:

None

 

Required Education:

Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management

 

Required Experience:

Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.

Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.

 

Required Certification/License/Registry:

None

WHAT YOU’LL NEED TO APPLY

Required Education:

Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management

 

Required Experience:

Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.

Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.

 

Required Certification/License/Registry:

None

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If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY!  We look forward to speaking with you.

 

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.