Senior Crisis & Referral Specialist - Nevada

Anticipated End Date:

2025-06-12

Position Title:

Senior Crisis & Referral Specialist - Nevada

Job Description:

Senior Crisis & Referral Specialist

Location : Candidates must reside in the state of NEVADA to be considered. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Schedule : Sunday - Thursday 12am - 8:30am PST.  We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 8:00am-4:30pm PST for 4 weeks.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The Senior Crisis & Referral Specialist is responsible for screening, assessing, training and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

How you will make an impact:

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services, and natural support systems.
• Train, coach and develop new team members as assigned.
• Monitors for trends in learning gaps, reports to leadership to inform possible changes in training materials. Staffs routine cases with associates.
• Participates in meetings with external agencies to inform the community about the work being performed by the team.
• Develops and maintains resource and referral database.
• Serves as Shift Ambassador, welcoming new associates, orienting them to operational responsibilities, connecting them with mentors.
• Responsible for checking staff starting and ending their shift, and other operational duties as assigned.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Minimum Requirements:

• Requires a BS/BA degree in a mental health or other human services field; and a minimum of 3 years of experience in behavioral health or a minimum of 2 years of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences :

• Master's degree and 5 years of experience working directly with individuals in need of behavioral health services strongly preferred.
• Call Center experience preferred.
• Crisis experience preferred.
• Experience mentoring/leading a team preferred.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $28.67 to $35.85/hr. 

Location: Nevada

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. 

* The salary range is the range Elevance Health in good faith believes is the range of pos