Executive Director, Distribution Center Operations

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Executive Director, DC Operations is responsible for the overall performance of the Kansas City distribution center. This role will own the strategy to create and maintain a first-class employee experience with a focus on talent development, employee engagement, staffing and retention, and learning and training. This role will also create and lead the facility strategy around operational activities to achieve profit and expense goals, provide the highest possible service to the market customer base, ensure compliance with policies and government regulations, and provide a work-environment conducive to superior productivity, safety, and quality. The role will have direct reporting responsibility for exempt colleagues and will oversee both the front and pharmacy operations within the distribution center.

Strategic Planning

• Develop and execute a comprehensive short and long-term strategy for the assigned DC(s), up to 1,000 colleagues, leveraging goals and initiatives from the enterprise and overall supply chain BU to balance an enterprise mindset and local strengths and opportunities.

• Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion.

• Leverage thought partners (HRBP, corporate partners, peers, team, etc.) as needed to create and revisit the strategy.

• Navigate ambiguity and change to achieve goals despite potential obstacles.

• Optimize facility product flow and building capacity, partnering with resources as needed to drive current and future state.

• Participate in meetings/calls with corporate partners to support the DC network and supply chain strategies. Contribute across boundaries to ensure the network can achieve strategic goals.

• Champion innovation by bringing ideas to own DC and the broader organization in an agile way, while balancing growth potential against financial risk and incremental cost to the organization.

The Colleague Experience

• Ensure appropriate floor presence, engaging with colleagues and front-line leaders to stay abreast of feedback and concerns, while validating execution of critical action items.

• Ensure strong communication channels throughout all levels of leadership and colleagues within the DC, inclusive of consistent follow-up with action items and feedback.

• Partner with HRBP to drive a colleague engagement strategy for the total DC. Provide creative flexibility for leadership team to drive engagement within their own teams, leveraging survey data to create action items.

• Create an “always on” engagement mindset within team continually asking how we are acting on colleague feedback throughout the year.

• Take ownership for talent management processes to grow, develop, and retain talent. Ensure a best-in-class training experience for all DC colleagues, providing the opportunity for colleagues to be successful. Partner with training and HR resources to enhance training and talent outcomes.

• Hold self and team accountable to develop a continuous improvement mindset, looking for opportunities to enhance employee experience metrics such as annual engagement scores, retention, turnover, overtime, and more. Set targets for improvement and ensure an ownership mindset at all levels of the team.

• Drive an inclusive culture at all levels of the DC.

Operational Execution

• Oversight and accountability for pharmacy operation within DC(s). Ensure full compliance with all DEA and board of pharmacy requirements in applicable states.

• Full P&L responsibility for DC of oversight.

• Ensure timely, secure, accurate deliveries of DC products/services through optimum deployment of courier/delivery resources within expense/profit target parameters in all market and labor conditions.

• Coordinate with suppliers and vendors to negotiate contracts and conditions, optimize production operations, optimize shipment operations, and resolve distribution delays while remaining in the expense target parameters.

• Partner with HR support resources to achieve staffing targets through