Triage LPN

Job DetailsJob Location: COLUMBUS, OH 43213Salary Range: $28.00 Hourly
Summary: This position supports the Organization in the following manner:


Performs administrative desk triage
Schedules patient appointments
Manages incoming refill requests according to procedure
Calls patients will abnormal lab results and answers patient calls about lab results
Calls patients who are discharged from hospital or ER to schedule with provider for transitional care management
Manages paperwork coming into the clinic, assists providers with appropriate filling out of paperwork, and ensures providers sign off in appropriate time.
Coordinates care or completes population health outreach for patients with uncontrolled chronic disease/care gaps.
Administers nursing care to those with medical conditions or injuries
Includes working in and taking calls for family/internal medicine, OB/GYN, and pediatrics.
Maintains medical records


Reports to: Assistant Clinical Manager

Supervises: No

Dress Requirement: Scrubs in accordance to Heart of Ohio Family Health Center’s dress code policy

Work Schedule: F/T

Monday through Friday during standard business hours Times are subject to change due to business necessity

Non-Exempt 

Job Duties, these are considered essential to the successful performance of this position:


Perform clinical administrative desk work, notify patients of abnormal lab results, phone triage, and paperwork.
Care coordination of patients discharged from hospital/ER.
Pulling Emergency Room Reports prior to patient visit with provider.
Coordinates care or completes population health outreach for patients with uncontrolled chronic disease/care gaps, including tracking of patients due for pap smears.





Manages paperwork coming into the clinic and needed internally for prescription assistance, bariatric surgery, etc. Assists providers with appropriate filling out of paperwork, and ensures providers sign off in appropriate time.
Distributes educational material to patients, as directed.
May collect and maintain statistical data
Participates in the training of new Medical Assistants and call center staff.
Provides support and clinical perspective to call center staff and call center coordinator.
Follows all laws and regulations and adheres to all of the Organization’s policies and procedures, especially the hazardous, health and safety procedures
Assists with resolving LabCorp patient issues such as communicating with providers to advise them of diagnosis codes that may need changed.
Assists with reconciling LabCorp information that comes into the system incorrectly and matching to the appropriate patient.
Prior authorizations
When the Lead LPN at the clinic is unavailable, serves as lead for the clinic.
Assist in training and shadowing experience of onboarding staff.
In limited circumstances, assists with patient room and typical nurse floor duties.
Other duties as assigned (non-essential)







Adheres to HOFHC’s Guiding Principles:

Communication, Teamwork, Respect, and Quality



Equipment Operated:





Data Logger

 

Sensaphone


Computer & Printer

 

Telephone & Fax


Blood Glucose Monitor

 

HBA1C analyzer




Backup thermometer system


Waived function testing


Pulse oximeter




Blood Pressure Machine


Centrifuge


NST machine




EKG


Audiometer


Audio Visual




Oxygen


Ultrasound


Other office and medical equipment as assigned





 





Telephone & Fax


Computer & Printer


Blood Glucose Monitor




Blood Pressure Machines


Waived function testing


Pulse oximeter




EKG


Centrifuge


NST machine




Oxygen


Audiometer


Audio Visual




HBA1C analyzer


Ultrasound


Other office and medical equipment as assigned





Facility Environment:

Heart of Ohio Family Health Centers operates in multiple locations, in Columbus, OH. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant.

This position’s primary work area is patient examination rooms and nursing stations. The patient examination rooms and nursing stations areas are:


kept at a normal working temperature
sanitized daily
maintains standard office environment furniture with adjustable chairs
maintains standard office equipment; ie