Administrative Assistant

Description

The Administrative Assistant will be responsible for offering a proactive approach to support the insurance team. Specifically, the Administrative Assistant will support with client phone calls, basic service requests, and the day-to-day operations of the Insurance Division Office. This position will offer support to the team to maintain long-term, full-service member relationships.

Job Duties:

• Provide excellent customer service through multiple channels including answering service-related customer phone calls and requests such as billing, payments by phone, address changes, request for auto I.D. cards and evidence of insurance.
• Verify insurance for banks, mortgage companies and automobile dealers.
• Monitor cancellation notices and perform customer record maintenance.
• Tracking claims with carrier and updating the agency management system.
• Monitor renewal report for potential missing renewal.
• Monitor expiration report for cross-sell opportunities.
• Develop and maintain familiarity with insurance companies’ websites.

Atlantic is proud to be an Equal Opportunity Employer 

Requirements

• High school diploma or equivalent.
• Previous customer service experience preferred. 
• Strong written and verbal communication skills.
• Functional with software packages including MS Office and core processing.