Customer Service Representative

 

Job Number: 64970 
Group: Magna Powertrain  
Division: Muncie East 
Job Type: Permanent/Regular 
Location: MUNCIE 

 

Group Introduction

Advancing mobility. Making automotive technology that is smarter, cleaner, and safer, while still fun to drive. And making it for everyone. That’s what we’re passionate about at Magna Powertrain. We do it by creating world-class powertrain solutions for conventional, hybrid, and pure electric vehicles. We’re making electrification more than a buzzword, we’re bringing it to the road. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.

 

Role Summary

Communicates with customer through phone or computer to ensure customer requirements are scheduled and reached.  Follows-up on corrective action/late delivery reports.  Handles service orders and customer questions and complaints and recommends corrective action as required. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors.

Key Responsibilities

• Review material requirements based on customer service requirements.
• Adjust requirements on MRP releases as required.
• Monitor accuracy of receipts against purchase orders.
• Assist in resolving invoicing issues.
• Monitor inventory and make adjustments when required.
• Communicate with vendors concerning customer requirements.
• Assist in resolving critical issues that may arise with customers or suppliers.
• Responsible for outsourcing parts and/or purchased services.
• Alerts sales concerning pricing issues and assists in resolving issues.
• Monitor parts to ensure customer orders are completed and ready to ship at due date.
• Update the customer system daily.
• Ability to work a reasonable amount of weekday/weekend overtime to support internal and external customer requirements.
• Learn basic SAP skills for set up of material masters, BOMs, rate routing and work centers.
• Monitor and answer Capacity screens for Mopar in Esupplier Connect

Key Responsibilities Continued

• Monitor and resolve incoming EDI releases on a weekly basis-add scheduling agreements in SAP
• LPA Audits weekly-Rack audits on a monthly basis
• Answer customer screens daily, as assigned (GM/Ford/Mopar/other)
• Monitor all ASN’s to customers making sure they are vaild and accepted
• Monitor if after- market customers are up to date on payments-if not cannot ship
• Dock Audits completed for all out going shipments on computer tablet
• Dispute overship-undership violations for customers
• Enter corrective actions for Ford Delivery Risk when below minimum delivery score requirements
• Fill out and send SLI for overseas shipments
• Create and ship Fed Ex/UPS small package labels

Key Qualifications/Requirements

• 2 years experience in a shipping & receiving department or customer service role of a manufacturing facility with a minimum of 1 year in a lead role. 
• Must be an effective supervisor and work effectively in a team environment. 
• Effective interpersonal skills, including listening and supervisory skills, are needed. 
• Computer knowledge in MS Office application. 
• SAP experience a plus.
• Exceptional organizational skills

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.