Team Captain, Resort Transit

JOB SUMMARY:

Oversees the daily operation and is a point of contact for team members, Guests, Mears drivers, and interdepartmental partners. Monitors the operation to ensure a safe and efficient Guest and Team Member experience with an emphasis on safety. Responsible for responding to any Team Member or Guest concerns and providing timely follow-up as necessary.

MAJOR RESPONSIBILITIES:

• Performs all operational duties related to the daily opening, operation, and closing of Resort Bus operation. Completes opening and closing Procedures for operational readiness, inspects the work environment including: equipment, busses, queue lines, roadways, for cleanliness and operational safety. Manages the flow of Guests throughout Resort Bus locations.
• Responsible for the consistent execution of guest service, operational standards, and motivating Team Members to safely deliver an efficient Resort Bus operation. Regularly trains and coaches performance of Team Members and Mears drivers, conducts daily shift meetings, and documents performance utilizing the Lead Observation Report and other tools. Aids in the dissemination of general company and venue or area specific forms of communication.
• Ensures daily staffing levels and rotations are adjusted according to line schedules. Proactively adjusts manned positions based on guest flow and business needs. Orders and maintains operating supplies. Reviews and/or edits scheduling software to ensure that time is properly entered based on job code and functional area. Assist with Scheduling and running/ managing labor including overtime reports. Performs additional administrative tasks as required.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

High school degree or GED required.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Valid Florida Driver’s License required.

EXPERIENCE:

1 to 3 years of team leadership experience preferred; or equivalent combination of education and experience.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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