ServiceNow HRSD Architect

Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• As a ServiceNow Subject Matter Expert with deep experience in Human Resources Service Delivery (HRSD), you will devise strategies, design, implement, and optimize HR solutions for clients using the ServiceNow platform
• Translate complex HR business needs—including employee lifecycle events, case management, and employee experience—into integrated ServiceNow HRSD solutions to address client requirements
• Lead and design ServiceNow platform HRSD solutions, including: HR Case Management, Employee Service Center (ESC), Lifecycle Events, Knowledge Management, & Document Management
• Configure and extend ServiceNow solution components to automate HR processes, workflows, integrations, and reporting
• Provide technical guidance on ServiceNow HRSD best practices, including employee experience design, automation, and platform governance
• Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support
• Architect and support integrations with enterprise HR systems such as Workday, SAP SuccessFactors, or Oracle HCM
• Design HR analytics, dashboards, and reporting capabilities to provide insights into workforce operations and service performance
• Ensure alignment with HR data privacy, security, and compliance requirements, including role-based access and data protection strategies
• Collaborate with HR leadership, HR business partners, and IT stakeholders to understand workforce needs and deliver effective HR solutions

What You Will Need:

• A minimum of TEN (10) years of experience; FIVE (5) years of ServiceNow experience
• A minimum of THREE (3) years of experience delivering HR technology or HR service delivery solutions
• Bachelor’s degree
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
• US Citizenship is contractually required for this role
• ServiceNow CSA certification with HRSD Implementation Specialist certification
• Experience integrating ServiceNow with enterprise HR systems (Workday, SAP, Oracle, etc.)
• Knowledge of HR service delivery best practices and workforce transformation strategies
• Relevant experience advising clients on HRSD implementations and employee experience solutions using ServiceNow
• Experience with employee experience tools, including Employee Center, Virtual Agent, and AI capabilities (e.g., Now Assist)
• Demonstrated ability to address challenges involving ServiceNow HRSD capabilities and HR process optimization
• Experience with HR data governance, privacy, and compliance considerations (e.g., handling sensitive employee data)
• Selected candidate must be about to commute to the client site when needed

What Would Be Nice To Have:

• ServiceNow CMA, CTA, ArchX certifications
• ServiceNow Certified Implementation Specialist (CIS) certifications
• Experience with federal, state, or local HR environments
• Experience in public sector or government consulting environments

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehous