Client Portfolio Relationship Project Manager II

Our Work Matters
At Kindeva we make products that save lives, ensuring better health and well-being for patients around the world.
Why Kindeva?
• Purpose-driven work environment
• Significant growth potential
• Collaborative team culture
• Direct impact on patient care
• Industry-leading innovation
At Kindeva – Lexington, KY, we're not just making products – we're manufacturing life-saving nasal spray medications that make a difference.

The Impact You Will Make:
Join a rapidly expanding pharmaceutical Contract Development and Manufacturing Organization (CDMO) where your expertise will directly enhance client engagement, product lifecycle management, and operational excellence. As a Client Portfolio & Relationship Manager II, you will serve as a point of contact for assigned projects. Clients may include external CDMO customers or internal Kindeva product customers. This role works collaboratively with internal site resources and executes projects in accordance with the Kindeva client engagement and governance model.
The role supports effective and routine open communications and relationship management discussions with internal Kindeva functional groups, as well as external client groups. The Client Portfolio Relationship Manager II also supports operational planning at the site and works as part of the CPRM team to execute continual process improvement methods for enhancing client satisfaction and business growth.
Growth Opportunity
Our Lexington facility is experiencing exponential growth, offering exceptional opportunities for professional development and advancement. Join us during this exciting expansion phase and grow your career while contributing to meaningful healthcare solutions.

Responsibilities:
Client Engagement & Communication
• Supports client engagement model, which includes client management governance, and agreements on routine operational communications / meetings
• Supports client communications associated with routine engagement, messaging, escalation, and notifications
• Promptly notifies line management and executes required escalation process to support client issues

Operational & Project Support

• Responsible for supporting the product transfer to manufacturing
• Responsible for interfacing with the Client and Kindeva to ensure all relevant product and process information is received
• Supports creation of a project tracker, schedule, process flow, and Gantt chart for kickoff meetings
• Tracks project change control and coordinates completion with the assigned owning department and owner
• Supports obtaining all information for Manufacturing Science & Technology (MST) to complete new product forms and support manufacturing

Business Planning & Process Improvement
• Execute goals and accountabilities based on agreed-upon objectives and results
• Support operational and business planning, including forecasting, budgeting, and performance tracking
• Share best practices across functions and maintain standard operating procedures to ensure consistency and quality
• Review and execute process improvement initiatives to enhance client satisfaction and business efficiency

Cross-Functional Collaboration
• Collaborate with other functional areas to promote understanding and achieve Client Portfolio & Relationship Management strategic objectives
• Executes goals and accountabilities based on agreed objectives and results
• Shares best practices across the CPRM team

Professional Development
• Pursue continuous development, training, and workload management to strengthen professional and leadership capabilities

Qualifications:
Minimum Qualifications Required
• B.S / B.A. degree in Project Management, Business or a related pharmaceutical sciences field or equivalent experience in regulated industry. PMP certification preferred.
• 2+ years cGMP experience in a biotech, pharmaceutical, or bio-pharmaceutical manufacturing environment, ideally pre-clinical phases through commercial, and / or equivalent amount of experience managing commercial operations or client portfolio management roles.
• Familiarization of business and operational planning, forecasting, and impact of demand planning on biotech, pharmaceutical or bio-pharmaceutical manufacturing operations.
• Interpersonal and collaborative / facilitative skills across functions, across internal business enterprise, and externally with multiple clients within a portfolio.
• Strong communication skills, oral and written across stakeholders.
• Ability to work in a team setting with minimal supervision.
• Proficiency in MS Office, Teams, and project management software (e.g., MS Project, Smartsheet).
• Delivery-focused minds