Implementation Specialist - Specialty Healthcare

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $26.25 - $39.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to manage multiple implementations for Specialty Healthcare solutions across numerous Commerce Bank client locations.

Essential Functions

• Manage implementation projects in a matrix environment, through completion, adhering to project management and operating standards, scope, cost, and timeline to achieve success and build relationships with our clients

• Analyze client workflows, consult on efficiency gaps/best practices, and provide technical guidance

• Develop project plans that support business goals in collaboration with client stakeholders and Senior Leadership

• Complete technical implementation setup tasks and coordinate internal and external team tasks

• Proactively manage project scope changes, identify potential risks, issue investigation, contingency plan development, and support

• Provide Subject Matter Expert input on product enhancements based on client feedback

• Lead client calls, communication, and end-user training

• Document, develop, and maintain repeatable implementation playbooks/procedures

• At times, assist the Sales Account Executives team during the sales process

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Knowledge of revenue cycle practice management system(s) backend/technical build

• Ability to act as a technical advisor for a wide range of software solutions

• Ability to understand and communicate ANSI X12 file specification formatting, both internally and externally

• Working knowledge of SFTP file transmission set-up, testing, production file flow, and technical file reconciliation (835, 837, XML and flat files)

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skill's

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• API integration knowledge preferred

• Intermediate to Advanced level proficiency with Microsoft Word, Excel, Outlook, Teams, and Salesforce

Education & Experience

• Bachelors degree in healthcare, business management, computer information systems, project management or equivalent combination of education and experience required

• 1+ years project or business process management, healthcare revenue cycle, or healthcare management consulting experience required

• 1+ years financial analysis experience required

• PMP, CAPM, CRCR, or EPIC certification preferred

 *Hybrid Schedule: In office 2 days per week  

**Level of role is determined by knowledge, experience, skills, abilities, and education 

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Implementation Specialist II, III, and Senior – Specialty Healthcare job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic,