Assistant General Manager

Location: Vino Volo

POSITION SUMMARY:

At Vino Volo (a Paradies Lagardère Company), our mission is to change how people experience great wine. We are passionate
about connecting with each of our guests on multiple levels. From our quality tapas-style food offerings to the exceptional
hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.
The Assistant Manager leads the team in charming and captivating Vino Volo customers through sophisticated customer
service and wine expertise in all areas of the business. They ensure guest satisfaction through proper training of
employees and adhering to company SOPs. They ensure smooth day-to-day operation of the store and provide daily
supervision of all members of the team with guidance from the General Manager. The Assistant Manager is also
responsible for communicating effectively and liaising with all functional areas and levels of management. You will create
and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience.
The primary goals of the Assistant Manager are to lead and coach their team to 1) impress customers with the quality of
the Vino Volo experience; 2) sell wine by the flight/glass/bottle, food, and merchandise to these same customers; and 3)
maximize sales while controlling costs. From time to time the Market Assistant Manager may be called upon to assist at
another store.

In joining our team, you commit to supporting this mission by demonstrating our service standards at all times, and holding all
team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES
All Vino Volo positions, including the Assistant Manager, require that you embody a positive company image by providing
courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family
culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine.
Team Member Leadership & Development

• Must love and support their Team!
• Maintain standards for food, beverage, service, and atmosphere while building positive customer relations.
• Engage customers in an approachable but sophisticated manner and help them to discover and fall in love with Vino
Volo’s wines, making them want to buy these wines by the bottle
• Collaborate with the team to ensure all customers are as happy as possible at all times, and all possible up-sale
opportunities are captured. Collaborate to create a relaxed, refined, and enjoyable environment for customers in spite of
the stresses, noise, and crowds of the airport environment.
• Deliver and coach employees to charm and captivate customers with a service level they have never before experienced
at an airport, and rarely ever encounter at stores or wine bars outside the airport.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills.
• Help train new team members in Vino Volo’s approach to service and sales
• Respond to customer complaints and feedback and work to proactively resolve them within company procedures and
guidelines.
• Ensure timely completion and presentation of all orders in accordance with Vino Volo standards.
• Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
• Supporting programs to enhance staff morale and training, which includes writing of schedules.
• Effectively lead the all areas of the business
• Acts with integrity and honesty while promoting the company culture.

Operations:
• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management including but
not limited to product selection and invoicing
• Assist the General Manager with recruiting, onboarding, and training new employees
• Supervises and coaches team members through the effective use of corrective action tools as provided by the
company.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers,
supervisors, team members, and purveyors.
• Must be proficient in each area of the business to assist when necessary.
• Help the General Manager to keep the store in good repair, including coordinating with vendors to handle
maintenance and repair if necessary.
• Follow inventory control procedures to reduce product loss.
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