Call Center Representative / Part-Time

Description

Our people are the difference.

Transitions Care is a leading hospice organization that has changed the hospice experience for patients, families, and team members. Imagine a healthcare company that provides 24/7 access to services in the comfort of the patient's home - providing the physical, emotional, and spiritual support that allows a patient to focus on living.

At Transitions, you don't have to imagine! Apply now to join our team and experience the Transitions difference!

As a Call Center Representative for Transitions Care you will be responsible for all incoming telephone calls for a multi-state growing healthcare organization encompassing multiple services lines. Service lines include hospice care, palliate care and primary care.  

Major Responsibilities

• Answer all incoming calls in a professional manner, addressing the needs of the caller to the standards of the organization
• Assist staff with requests as needed-scheduling, faxing, phone calls, requests, etc
• Perform data entry of patient information including a coordination note regarding the reason for the call
• Address all incoming faxes including forwarding to the appropriate team member, filing in the patient’s medical record, etc.
• Updating demographic & facility information as requested
• Assist with incoming visitors, packages and guests at the front desks as time permits
• Participate in staff meetings, department meetings, team meetings, briefing, in-services, and other related activities as needed
• Adherence to a code of conduct conducive with Transitions Hospice is expected
• Interact with all staff in a positive and motivational fashion supporting the Company mission
• Conduct all business activities in a professional and ethical manner

Benefits We Offer

• Competitive salary
• 401(k) matching
• Company Equipment
• Paid Time Off

Requirements

Education and Experience

• Minimum age requirement of 18
• High School diploma and college degree preferred
• Minimum of 2 years medical office secretarial experience preferred
• MA preferred
• Knowledge of medical technology
• Proficient PC skills (Microsoft Word and Excel preferred)
• Excellent critical thinking skills
• Ability to work in an interdisciplinary team preferred
• Compliance with accepted professional standards and practices
• Satisfactory references from employers and/or professional peers
• Satisfactory criminal background checks
• Self-directed with the ability to work with little supervision
• Flexible and cooperative in fulfilling all obligations