IT Project Manager, Digital Support & Enablement

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What you'll do:

• Drive process from requirements gathering, to agile development, to agile deployment. Simplifying complex business problems and user pain points
• Craft storyboards for key personas, and write product specifications and user stories; work with Engineering, Program Managers, business leads and users throughout the planning to release lifecycle
• Bring a customer first attitude and approach to problem solving and stakeholder relationship building.
• Provide education, training, and operational leadership on CRE technology to client and WD account team.
• Create awareness among the client and WD teams about the function and capabilities of deployed technologies, driving adoption and engagement of tools.
• As necessary, coordinate refresher training to ensure client and account team are familiar with and make best use of available technology.
• Regularly attend and participate in client meetings with CRE and data and technology representatives; credibly represent the capabilities of deployed technology and point out new ways to use and evolve existing technology to achieve client goals.
• Serve as first point of escalation for technology support and delivery challenges; work with JLLT platform teams to resolve quickly and effectively.
• Partner with the client to develop a long-term strategy for their installation.
• Provide oversight over various project initiatives and the coordination of teams toward project goals and objectives.
• Build process and system documentation for any new enhancement efforts or rollouts, as well as previously built processes or features lacking documentation
• You are responsible helping prioritize the backlog, working closely with customers, strategy, and research teams to synthesize key requirements into a cohesive design

We'd love for you to have:

• Passion for product management, and building a product mindset
• Detail oriented, analytical with good communication skills
• Prior product management experience at the basic levels - consulting, business analyst or engineering experience in a dynamic start-up environment would be a close second
• Working knowledge on workflow/process design, flowcharting, project organization and teamwork
• Ability to translate client requests to make impactful recommendations that meet client needs, tell a story that eloquently translates data, simplifies complex information, and clearly articulates JLL’s value
• Strong networking and influential skills with ability to work across diverse stakeholders to drive common solutions
• Must demonstrate proven ability to effectively manage customer relationships (both internal and external)
• Anticipates and understands the emerging needs of clients
• Working knowledge in the world of CRE functions, processes, stakeholders, market, etc.
• Understanding of JLL CRE Technologies, and awareness of third-party Prop Tech, IWMS, Smart Buildings, IoT, etc.
• Proven track-record operating in a high-performing, matrixed team
• Results focused leadership style, ensures execution, drives targeted results, focuses on customers, and leads courageously

Education Credentials

• This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experience
• Additionally, the candidate must have 5+ years of industry experience acquired through previous work experience
• Experience with Agile methodologies and framework a plus.

Estimated total compensation for this position:

120,000.00 – 132,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographi