Technical Marketing, Staff Engineer

Non-CA Pay Range (Annual):

$121,000.00 - $224,600.00

At Infinera, your base pay is one part of your total compensation package. Your actual base pay will depend on your skills, qualifications, experience, and location. This role may be eligible for equity grants, discretionary bonuses, or commission payments. The amount of these incentives is based on the terms of the Company’s incentive plans, the Company’s financial performance, and/or individual employee job performance.

Infinera also offers paid leave, medical, 

dental, and vision coverage, 401(k),

life, and disability insurance to

eligible employees.

Location: Richardson, TX (On-Site)

Position: Full-time

The TME team is part of the Global support and services business group at Infinera. We are a technical operations team, and it is our team’s responsibility to successfully drive early customer trials and demos for Infinera’s new product introductions. We are tasked with:

• Executing customer test plans inside Infinera-labs and becoming an early expert of new SW/HW product specifications, requirements, features, and issues.
• Providing technical support at different NPI phases of pre-launch, launch and post launch to both internal teams and external customers.
• Train our professional services and support organizations on new products.

As a Staff Engineer in this team, you will be reporting to the Senior Manager of the TME. You will be setting up and managing the optical transport lab in the Richardson office. You will work with our engineering partners to test new features, replicate customer issues, execute test plans with the goal of identifying problems before we release our products to the customers. As you advance in your career, you can expect to have more frequent interactions with customers, provide technical support, and conduct trials and demos independently. With the continuous pipeline of new SW and HW product-cycles the work is fast paced and involves working with multiple cross functional partners including but not limited to sales, marketing, PLM, Engineering, R&D, Project Management, and Professional services.

Key responsibilities:

• Installations, maintenance and management of optical transport systems and subsystems in Infinera’s customer support lab at Richardson, TX
• independently leading all the lab operations and logistics that come with it, driving optimization and efficiency opportunities in the lab to scale the support functions for multiple teams.
• Maintaining and updating Optical LAB Inventory and ability to support smart hand network technicians in future.
• Understand product specifications and test out new features that our engineering teams have designed and identify problems before releasing our products to the customers.
• Provide operations, maintenance, and configuration support to both our internal teams and external customers post launch of the new products.
• Develop customer specific MOPs and documentation.
• Independently developing and assisting other teams to build customer specific test plans for successful execution of new product trials and demos.
• Presenting new product specifications and features to our early customers and driving initial trials and demos
• Provide technical support, validate customer requirements, and collaborate with Sales and account teams for successful execution of new product certifications and proof of concept trials.
• Work with external vendors to get needed hardware in the LAB.
• Troubleshoot configuration failures and generate best-practice guides and wikis for our customers.
• Become “Voice of customer” and provide specific feedback about new SW/HW Product features to our Engineering, PLM, and R&D teams.
• Open issues in Jira and provide detailed steps and logs for further investigations.

Personality:

We're looking for someone who's self-motivated, optimistic, and enjoys working in a fast-paced NPI environment. You should be dependable, driven, and possess superb communication skills, as well as the ability to see things from others' viewpoints. We are looking for someone who enjoys solving complex problems and has an attitude of helping teams in need to drive-up Infinera’s customer experience. You should be approachable by partner teams and flexible to travel to execute successful trials and demos.

Specific job skills & qualifications:

• 5-10 years of Industry experience as optical network engineer (Long-Haul/Metro/submarine network deployment), network