Principal Technical Consultant, App Engine

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Principal Technical Consultant, App Development is the functional and technical expert of a customer engagement team – consulting with customers and creating/managing custom applications based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.  App Development consultants design and develop new applications and user experiences, automate processes, and make changes to existing applications on the ServiceNow platform. They understand customer requirements and transform them into solutions using ServiceNow’s App development tools and capabilities. They also help enhance and optimize existing applications.

What you get to do in this role:

• Devising and reporting on custom application development plans and strategies.
• Designing process automation and data model to support the new applications.
• Developing solutions specific to user requirements gathered in workshops.
• Coordinating activities with other developers to ensure that App Development projects are completed on time.
• Formulating strategies and designing architectures for various industry verticals.
• Ensuring that best practices in App Development processes are followed by the organization.
• Creating user interfaces using Now Experience UI framework.
• Analyzing and enhancing existing custom applications.
• Identifying, debugging, and advising on system errors or architecture issues.
• Provide advisory services on optimal application design, and citizen development enablement strategies.

Qualifications

To be successful in this role, we need someone who has:

• At least 8 years of complex custom application development experience in NOW platform.  
• Deep expertise in custom applications leading practices such as Source-Control based processes, source control integration and application repository.
• At least 3 ServiceNow mainline certifications – e.g. Certified Application Developer, CIS-IT Service Management, CIS-Customer Service Management
• Extensive experience in NOW platform capabilities (Studio IDE, App Engine Studio, Mobile, Automated Test Framework, Delegated Development, Flow Designer, UI Builder, Source Control, APIs and Integrations)
• Great ability to influence and consult in enterprise customer environment

*The posting is intended for Q1 hiring needs.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or exp