Clinical Assistant/Associate/Professor & Director of Patient Relations and Quality Assurance

Description

Director of Patient Relations & Quality Assurance

The University of Oklahoma College of Dentistry is seeking a Full-time Clinical Assistant/Associate/Professor in the Department of Restorative Sciences, Division of Comprehensive Care to act as our Director of Patient Relations and Quality Assurance. The Director of Patient Relations and Quality Assurance plays a pivotal role in the healthcare system, dedicated to enhancing the overall patient experience and fostering strong relationships between patients and healthcare providers. This individual serves as a bridge, ensuring that patients' voices are heard, their concerns are addressed, and their needs are met throughout their healthcare journey while playing a crucial role in implementing and maintaining quality assurance procedures, ensuring adherence to standards and regulations. 

Key Responsibilities:

Patient Relations:

-              Investigating and resolving patient concerns and complaints. 

-              Serving as a liaison between patients and healthcare providers. 

-              Assisting patients in understanding policies, procedures, and services. 

-              Advocating for patient rights and ensuring fair treatment. 

-              Tracking and analyzing patient feedback to identify areas for improvement. 

-              Implementing patient-centric initiatives and improving service delivery. 

Quality Assurance:

-              Ensuring the accuracy, safety, and effectiveness of treatments and procedures.

-              Analyzing patient data to identify trends and areas for improvement. 

-              Developing and implementing policies and procedures to improve quality of care. 

-              Collaborating with other departments to ensure compliance with standards and regulations. 

-              Conducting audits and monitoring systems to identify and correct deficiencies. 

-              Providing training and education on quality assurance practices. 

Other Common Responsibilities:

-              Documenting patient interactions and resolutions. 

-              Participating in quality improvement initiatives. 

-              Collaborating with other departments to improve patient experience. 

-              Ensuring adherence to regulatory requirements and best practices.

Successful applicants will join a team committed to quality educational programs and a broad spectrum of clinical care. Oklahoma is a family friendly and inviting area. Oklahoma City is continually growing and provides the benefits of a large metropolitan area.  

Qualifications

-           Education Required: Bachelor’s Degree in Healthcare Administration, Business Administration or related field. 

-           Experience Required: 24 months experience in a patient liasion role or related experience. 

-                  Preferred: Master’s Degree in Healthcare Administration, Business Administration or a related field with a background in dentistry.  DDS or RDH background is helpful.

Application Instructions

Evaluations of applicants will be begin immediately with the anticipation of the successful candidate to start Fall 2025.  Applications will be reviewed as received.  

Please submit your application in Interfolio to include:

• Curriculum vitae (CV)
• Letter of interest/cover letter
• 3 letters of reference 

For any questions about the position, please contact Kayla Harp, Human Resources Coordinator at Kayla-Harp@ouhsc.edu.

Equal Employment Opportunity Statement

The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Why You Belong at the University of Oklahoma:

The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You