Infrastructure Senior Support (ServiceNow Systems Administrator)

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.  
 
Our consultants solve our clients’ most challenging problems, uncovering answers to questions they didn't even know.  Only apply if you are self-motivated, have a thirst to learn new technologies and thrive in a fast-paced environment. We work with the biggest DOD Organizations and Fortune 500 clients, and interact with smart, innovative people. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively. 

The Digital Modernization Sector has a career opportunity for a ServiceNow Infrastructure resource supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA).  It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners. Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification.   The ServiceNow Systems Administrator will manage servers, networks, storage systems, and containers while monitoring system performance and performing routine updates, patches and security configurations.  The candidate filling this role will also configure and maintain firewalls, VPNs, implement access controls, and ensure compliance with security policies.   Primary Responsibilities

• Establish environments by standing up various containers for the ServiceNow team to execute their work 
• Prepare and create containers to allow microservices to work cohesively in a cloud-native application 
• Assist in the development of the continuous integration and continuous delivery of software 
• Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules 
• Assist in the design, creation, and maintenance of the ServiceNow application and modules 
• Architect and design tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc) 
• Coordinate and support application and platform upgrades 
• Resolve identified vulnerabilities associated with STIGs and Scans 
• Assist with design, creation of business process flows 
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies 
• Perform the necessary tasks to design and assist in configuring ServiceNow functions to meet operational needs 
• Support business process re-engineering activities to identify ways to streamline capabilities into ServiceNow 
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance 
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts 
• Ensure the infrastructure is properly setup with the right nodes, storage, and security parameters to host ServiceNow 

 

Basic Qualifications

• Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance 
• Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ withi