Sr. Manager, Global Product Design/UX Recruiting

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position is within our Global Talent Acquisition team reporting into Vice President of Global Product and Digital Technology Talent Acquisition, and is a unique opportunity as it will lead our global TA delivery and strategy directly for our Experience (Design) Org.  The Experience org, comprised of nearly 800 employees, is where members harness their superpower of empathizing, understanding, and applying our users' and customers' needs with the mission of creating product experiences they love. The team is comprised of individuals with diverse skills and backgrounds, spanning product design, design systems, visuals, product content, and user experience research. At ServiceNow, the Experience Team has a very intentional seat at the table, ensuring close collaboration with engineering and product management from the start.

What you get to do in this role:

• Partner with Global Talent Acquisition senior leadership to build and drive the strategy and three-year plan which will significantly impact the pipeline of talent across of the Product Design/Experience org.
• Build, lead and inspire a high performing team in ServiceNow’s fast-paced environment that is on the path to maturity. Demonstrate the capability of hiring and developing great talent, consistently setting bold objectives for the team and provide the clarity and support to reach objectives together.  Lead with empathy, compassion and a growth-mindset focused on a one-team approach.
• Provide deep subject matter expertise in Product Design/Experience recruiting and programs that can be leveraged to drive innovative solutions, educate executives on how TA and hiring initiatives can be leveraged to benefit the business, and provide insight into competitor strategies.
• Understand the need for and lead through partnerships, internally and externally, which includes Diversity Recruiting, Global Talent Sourcing, Learning & Development, HRBPs, Talent Insights, Compensation, and others.

Qualifications

To be successful in this role you have:

• Develop high trust relationships with ServiceNow’s leaders to deeply understand long term business objectives and uncover longer term skill gaps that we fill internally with the development of Product UX/Design talent.
• Believe in the power of diversity and inclusion and champion it in everything you do.
• Lead the Product Design/Experience Talent Acquisition team that promotes a positive, high-performing, innovative and growth-oriented environment that consistently delivers results. Establish clear goals for both team performance and personal development.
• Invest in the team's core skills of business acumen, long term candidate nurturing, client management and operational excellence, to ensure we deliver a consistent high-quality experience to everyone involved.
• Focus on operational excellence including investment in the tools and processes that provide for durable talent pool curation across the function. Increasing the consistency and quality of reporting to provide clear insight into the function.
• Continuously refine the candidate and hiring manager experiences - you should have a point of view on what a great experience