Automotive Claims Specialist, Arbitrator II

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 75% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That’s how you can make an impact here at Cox.

We’re hiring an Automotive Claims Specialist II to join our vehicle operations team at Cox Automotive. In this role, you’ll be at the forefront of resolving customer concerns in the fast-paced world of vehicle purchases. You’ll dive into the heart of the matter as you research claims, assess repair costs and skillfully negotiate adjustments. This is a hybrid position with the majority of the time worked being spent on our Manheim Atlanta Hub locations.

What’s In It for You?

• Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• Comprehensive healthcare coverage from day one, with multiple options for individuals and families.

• Generous 401(k) retirement plans a company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Extra perks like pet insurance, employee discounts and much more. Check out all our benefits.

What You’ll Do

You’ll navigate buyer-seller interactions, collaborating with internal team and external partners to orchestrate the return of vehicles for meticulous inspections.

Here’s more on what that’ll look like:

• Investigate arbitration claims by collecting, comparing and evaluating required information.

• Inspect vehicles to assess repair needs and authorize second opinions when necessary.

• Manage various claims involving mechanical issues, structural damage, title problems and undisclosed vehicle damage, all subject to arbitration.

• Collaborate with internal departments such as titles, accounting and dealer services].

• Partner with the post-sale inspection entry team, vehicle entry/CR writers, front office and security to conduct thorough arbitration investigations.

• Adhere to National Auto Auction Association (NAAA) guidelines to reach well-founded conclusions.

• Review customer claims against company policies and account-specific guidelines; provide financial advice on arbitration decisions.

• Facilitate communication between customers, auctions and dealers to gather necessary information for mutually agreeable resolutions.

• Manage arbitration settlements or adjustments between buyers and sellers.

Who You Are

You’re all about accuracy and your eye for detail is unmatched. Here’s what else you’ll bring to the table:

Minimum:

• A high school diploma/GED and 3 years of experience in a related field (or an equivalent combination of education and experience).

• Prior experience in conflict resolution.

• The ability to adapt in a fluid and changing environment.

• Strong organizational and time management skills.

Preferred:

• Automotive or body shop experience.

 

Kick your career into high gear. Join Cox today.

YDGCOX

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs