Associate Clinical Coordinator

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

R&D Operations

Job Sub Function:

Clinical/Medical Operations

Job Category:

Business Enablement/Support

All Job Posting Locations:

West Chester, Pennsylvania, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

#Li-Hybrid

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

We are searching for the best talent for an Associate Clinical Coordinator, located in West Chester, PA.

This roleis responsible for the coordination and communication of all activities involved in the ordering, development, manufacturing and logistics of patient specific devices, ensuring that all process deliverables and milestones are communicated and completed on a timely basis so that implants are delivered as planned. The coordination of patient specific workload also includes collaborating with internal and external partners, such as manufacturing, customer service and suppliers, to develop improved methods of communication and case tracking, leading to enhanced productivity and overall efficiency. The coordinator is responsible for the timely communication of the order, development and delivery status for each patient specific device, independently resolving any logistical issues.

Key Responsibilities:

• Coordination and communication of all patient specific tasks and deliverables, including implant requests, implant concepts, quotations, manufacturing and delivery
• Processing of customer orders for patient specific devices, including requesting sales orders, generating work orders, and defining shipping location.
• Accurate and timely updates to tracking sheets and / or case management software, as well as filing of all required documentation to produce and manufacture each PSI
• Scheduling and prioritization of the design and manufacturing of patient specific devices to ensure delivery of implants as planned.
• Timely communication of design and delivery status to the requesting surgeon and /or sales consultant, ensuring that the implant is delivered to the proper location
• Collaborate with sales administration and customer service to help resolve order, invoicing and customer credit issues.
• Collaborate with internal and external partners to ensure that all case information is communicated and understood, and that case tasks and deliverables are completed as planned.
• Actively contribute to the continual improvements of operations and processes for patient specific device, in order to improve team productivity and meet customer expectations.
• Generate tracking and status reports to help track case workload, scheduling, productivity, and metrics against established standards and goals

Qualifications

Education:

• Associates Degree or equivalent

Experience and Skills:

Required:

• Excellent problem solving, decision-making, and root cause analysis skills in addition to interpersonal skills that foster conflict resolution as it relates to technical situations is required.
• Initiative and follow through in executing project responsibilities, overcoming obstacles and balancing multiple priorities effectively through strong technical and/or project leadership experience.
• Proficiency utilizing the MS Office Suite (Word, Excel, PowerPoint, etc.) is required.

Preferred:

• Experience in project management, customer service or manufacturing planning
• Experience with Enterprise Resource Planning (ERP) software, such as J.D. Edwards or SAP
• Experience with Product Life Cycle management software, such as Windchil