Account Manager

Who We Are:

Thermo Systems is a global, full-service control systems integration partner, delivering world-class automation solutions in the District Energy, Life Sciences, and Mission Critical markets. Our diverse leadership and dedicated engineering team are committed to excellence and consistent growth. Our unique company culture, known as "The Thermo Way," strengthens our team by fostering an environment where all members perform their best.

Our commitment to being unified, dynamic, and delivering excellence is evident in how we build trusting relationships through connection and camaraderie, ability to adapt, and focus on integrity and success. These values guide our daily operations and interactions, setting the standard for our team's behavior. As we continue to grow and evolve, "The Thermo Way" supports our goals of becoming a world-class organization, ensuring employee success, customer success, and financial strength.

Job Summary:

Drive profitable growth by acquiring, expanding, and retaining Life Sciences accounts that require validated automation solutions, while acting as a trusted partner to ensure compliance, technical excellence, and customer satisfaction.

Education and Experience:

• Bachelor’s degree in Engineering, Life Sciences, or Business (or equivalent experience).
• 5+ years of  experience in automation sales or account management in Life Sciences sector.
• Familiarity with validated systems, project execution lifecycle, and GMP requirements.

Duties and Responsibilities:

• Revenue Generation:
  Generate $3–5M in annual sales within 18 months by identifying and closing new automation projects with pharmaceutical and biotech clients.
• Account Expansion:
  Expand strategic accounts by 10%-15% YoY through delivery of value-aligned solutions.
• Pipeline Development:
  Build and maintain a qualified pipeline of $10M+ in Life Sciences opportunities within the first 12 months.
• Customer Satisfaction:
  Maintain customer satisfaction through proactive communication, value delivery, and issue resolution.
• Strategic Account Management:
  Develop and execute account plans for key clients, aligning with their capital projects, technology roadmaps, and compliance requirements.
• Collaboration & Execution:
  Work cross-functionally with technical estimating and project delivery team members to ensure proposals are technically sound, compliant, and effectively solve customer needs.

Required Skills and Abilities:

• Industry Expertise:
  Deep knowledge of automation systems in regulated environments (e.g., cGMP, FDA 21 CFR Part 11). Familiar with platforms such as DeltaV, Rockwell, Siemens, or similar.
• Consultative Selling:
  Adept at uncovering customer pain points and crafting solutions that align with regulatory, technical, and business needs.
• Relationship Building:
  Proven ability to build and maintain trust-based relationships with engineering, operations, and procurement leaders in Life Sciences companies.
• Results-Oriented:
  Track record of consistently achieving or exceeding sales targets.
• Business Acumen:
  Understands how automation drives ROI, risk reduction, and compliance in pharmaceutical manufacturing environments.
• Communication Skills:
  Excellent presentation and negotiation skills; able to translate technical value into business outcomes.
• Team Player:
  Collaborates effectively across functions and thrives in a fast-paced, growth-oriented environment.

Travel required:

• Willingness to travel up to 50%.

Work Authorization/Other Requirements: