Senior Associate, Product Management - Card Authorizations Platform

Senior Associate, Product Management - Card Authorizations Platform

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

About the Team and Role

Product Owner responsible for leading the development of advanced observability capabilities for the Card Authorizations Platform. Accountable to delivering a suite of self-service capabilities and instrumentation to proactively detect and triage issues across the platform that powers customer purchase decisioning at Capital One.

Role Details: 

• Own refinement of the product strategy, customer experience, and roadmap for advanced detection, triage, and recovery capabilities such as Anomaly Detection across the entire platform, with opportunities to influence broader application across other Decisioning Platforms and Card.

• Lead the rollout and delivery of critical systems observability capabilities that support the health, reliability, and integrity of the platform; with specific focus on building confidence in critical modernization initiatives for our platform.

• Collaborate with technical partners to evaluate external vendor solutions and internal tools for delivering scalable and extensible capability suite; maintain an adopt-first mindset while considering options to contribute/build where gaps and opportunities surface.

• Obsess over a diverse set of internal customers that span varying role (engineers/analysts/operations), ownership (platform vs. segments), and oversight (teams vs. executives) distinctions to ultimately build confidence in our platform health and decision accuracy.

 

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:

• Human Centered 

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• Business Focused 

  • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

• Technology Driven 

  • You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology 

  • You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

  • You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

• Transformational Leadership 

  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

  • You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out yo