Patient Transfer Center Coordinator (Paramedic) - Mount Sinai Hospital - Full Time-Day

The Patient Transfer Coordinator facilitates the inter-hospital transfer of patients from outside affiliates as well as other hospitals into the Mount Sinai Health System. The Patient Transfer Coordinator is responsible for ensuring that the patient meets all Mount Sinais clinical, financial and regulatory criteria for transfer.

1. Serves as the point of contact for referrals and obtains necessary information to initiate the patients transfer into or between member hospitals of the Mount Sinai Health System.

2. Receives transfer requests from physicians, affiliate represent or families. Information includes demographic, insurance and clinical data.

3. Responsible for the complete and accurate registration of all patients in an expeditious and positive manner.

4. Coordinates and secures inpatient referrals to appropriate medical services as needed for dedicated patient population.

5. Connects with accepting Mount Sinai Physician to determine clinical appropriateness for the transfer.

6. Performs follow up communication to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, family members, and others regarding expediting approval of a patient transfer.

7. Collaborates with Admitting and Throughput (Bed Management) to determine availability of appropriate bed.

8. Arranges for appropriate ambulance to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Medic).

9. Communicates with the referral and accepting hospital of approval and time to transfer and admit patients.

10. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.

11. Maintains and provides daily, weekly and monthly statistics for submission to Administration.

12. Advocates for patients, families, and referring physicians to promote overall satisfaction with accessing and utilizing Mount Sinai Health System.

13. Monitors patient progress and communicates information between patient, referrer, family, insurance company and treatment team.

14. Promptly answers and screens inquiries with strict adherence to confidentially agreements, policies and procedures.

15. Documents all patient encounters and enters all clinical data into referral tracking system.

16. Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards.

17. Assists with new and current initiatives (e.g. Community Paramedicine)

18. Other duties as assigned by Manager or Director.

• Four year high school diploma or equivalent. Successful completion of training program as an Emergency Medical Technician, EMT Paramedic, and other protocol update programs as currently required. Associates Degree preferred.
• Minimum of 3 years acute care experience
• NYS Paramedic Certification, BCLS, ACLS and PALS required

Collective bargaining unit: SEIU 1199-MSH

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and gra