Senior SOC Operations Controller

Company

Horizon Air

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

Role Summary

The Sr. SOC Operations Controller is a subject matter expert responsible for ensuring schedule integrity while assigning aircraft to all flights and supporting customer operations during routine and non-routine operations. As an individual contributor, this role exercises considerable judgement to make decisions in aircraft assignments and routing while mitigating guest impact and providing recommendations to address Maintenance & Engineering, Flight Operations, Stations, and other business requests.  

Key Duties

• Takes initiative to develop solutions and make operational decisions pertaining to aircraft rotation and tail number assignments according to aircraft capability, flight crew qualification, and route limitation.  
• Makes recommendations pertaining to flight cancellations, flight delays, added flights, or modifying the routing of flights.  
• Exercises judgement to make decisions to align aircraft according to operational specifications established by Maintenance, Dispatch, Flight Operations and Marketing during normal and abnormal operations.  
• Applies deep knowledge to provide SOC decision support through data collection using multiple computer systems, programs, and formats.  
• Performs irregular operations entries in various systems and formats and ensure the entries are made accurately and in accordance with company policy and procedure.  
• Facilitates and communicates operational decisions according to the position requirements.  
• Loads, audits, and optimizes the daily flight schedule in the Horizon Air computer systems.  
• Supports SOC decision makers during irregular operations and assists in mitigating guest impact with a focus on customer service.  
• Applies knowledge of customer service policies and procedures to support frontline employees in delivering consistent service.  
• Communicates with individuals across the organization regarding guest impact and operational decisions.  
• Develops and manages execution of guest recovery plans and coordinates across multiple workgroups.  
• Serves as the advocate for internal and external customers in the decision-making process.  
• Oversees delay coding activity and supports trend analysis to identify operational improvements.  
• Initiates programs such as EFI, Extended Tarmac Delay, and related communications as required.  
• Reviews and recommends procedural changes as needed.  

Job-Specific Experience, Education & Skills

Required 

• 4 years of aircraft operations experience which may include SOC, Station/Ground Ops, Planning, or a combination of these.  
• Bachelor’s degree or an additional two years of relevant experience in lieu of degree.   
• Superior decision-making, cross-departmental coordination, and efficient utilization of operational resources.  
• Excellent computer skills and ability to manage job related programs.  
• Exceptional analytical and problem-solving skills in a fast-paced environment.  
• Strong leadership and interpersonal skills and customer service orientation.  
• Strong written and verbal communications skills.  
• Self-starter able to deal with high-pressure situations.  
• Maintain peak performance in a fast-paced and stressful work environment.  
• Ability to work a variety of schedules including weekends and holidays.  
• Demonstrated ability to effectively multi-task.  
• Regular and predictable attendance is an absolute.  
• High School Diploma or equivalent.  
• Minimum age of 18.  
• Must be authorized to work in the U.S.  

Preferred 

• FAA Dispatcher License. 
• 1 year of experience in an SOC position. 

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

Salary Range

$84,900 -- $127,350 / year

Bonus

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.