Associate, Project Manager (Hybrid)

Associate, Project Manager (Hybrid)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Process Manager on the Engineering, Cafe Operations and Safety Team, you can achieve results you never thought possible by supporting strategic projects and critical business functions. In this exciting role you will work closely with key stakeholders to deliver results that will have a lasting impact.  The Café Engineering Team is committed to supporting a high performing, scalable and well managed operation within the Branch and Cafe ecosystem. The Team is passionate about creating and managing a sustainable infrastructure, and removing impediments so our frontline can deliver an amazing digital and on-site experience for our Customers. 

As a Process Manager on the Cafe Engineering team, you will:

• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) 

• Day to day oversight of multiple processes: monitor, report, and plan system improvements/automation or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, RPMO, GWS and management; make final recommendations for approval on changes. 

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review. 

• Manage programs and portfolios for change initiatives that have been prioritized by the organization. 

• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate or escalate as needed.

• Plan, design, and manage project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.

• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.

The candidate will:

• Have a proven track record in autonomously managing work.

• Demonstrate outstanding communication skills; essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.

• Be exceptionally organized 

• Show the ability to manage their time seamlessly in an ever changing and demanding environment.

• Utilize organizational knowledge, partnerships and resources to solve business problems and improve processes. 

Basic Qualifications:

• High School Diploma, GED or equivalent certification 

• At least 1 year of experience with Microsoft Office or Google Suite 

• At least 1 year of Process Improvement experience

 

Preferred Qualifications:

• Associate's Degree or Military Experience 

• 3+ years of Project Management, Process Management or Relationship Management experience

• PMP, Lean, Agile or Six Sigma certification

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximu