Field Service Systems/Applications Engineer

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 50 years now. Today, more than 11,000 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.

 

Bruker Nano has an opening for a Field Service Systems/Applications Engineer based at our Billerica, MA office.

Responsibilities

SUMMARY OF RESPONSIBILITIES:

The Field Service, System, and Applications position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology Division. Bruker Nano Surfaces and Metrology manufactures the world's leading Atomic Forces Microscopes, Cryo Dry Cleaning systems, Stylus profilers, X-Ray Metrology (XRR, XRD, XRF, XRI, TXRF), Mask Repair, and non-contact 3D optical microscope instrumentation. This technical role is responsible for customer direct post-sale instrumentation and application support including: installation, basic user and application training, instrument diagnostics/fix, and post-sale developed applications support. Individual must be customer focused with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

 

 

ESSENTIAL FUNCTIONS: 

Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and/or accessories including but not limited to:

Unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies.

Independently troubleshoot and overcome a wide range of start-up issues using creative solutions to ensure the objectives are met.

Qualification of the instrument and accessories using standard customer samples.

Work directly with customers to diagnose Bruker instrument issues including but not limited to:

Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues with minimal guidance or documentation.

Form and drive team of senior internal and external personnel when complex issue is outside of own area of expertise using engineering problem solving methods (8D, 5 Why’s, Ishikawa diagrams, etc.)

Create and maintain record of activity in support database

Preventative maintenance on Bruker Nano Surfaces and Metrology instruments which can include but not limited to:

Basic maintenance and calibration of instrument and accessories

Re-certification of instrument using both Bruker and customer samples.

Empower customers to optimize performance of their Bruker Nano Surfaces and Metrology instruments through support and instruction including but not limited to:

Teaching Theory of operation and training new users on instrument operation

Demonstration of instrument ability on Bruker or customer samples, applying professional experience, judgement and industry statistical practices to enable new applications

Provide post-sale user and application training and support samples leveraging industry experience and soft skills to fully enable customers on the instrument.

Work with customer on in depth application needs and locate potential new applications. Autonomously work with the factories to develop these solutions.

Establish and enhance customer relations and drive additional Bruker business including service producs.

 

ENVIRONMENTAL REQUIREMENTS:

• Travel both domestically and internationally for both training and customer support as needed
• Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments.
• US Citizenship or Permenant Residence required.
• Must have & maintain valid driver’s license

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

Customer focused, passionate about science and technology, and passionate to