Warehouse Manager | Delivery Route Warehouse Manager

Overview

You're a passionate delivery / logistics leader who brings a confident, people‑first, and customer‑centric leadership style. Discover a career designed to be different.

 

At Room & Board, the leaders of our delivery centers are the foundation of our business; it's crucial they understand their customer, cultivate our culture, develop high‑caliber teams, and contribute to building their business. As a Warehouse Manager / Delivery Leadership Associate, you will report to and be a strong partner to our Delivery Market Manager. You will bring your passion as a leader of people to lead, inspire, and develop a team of 17 full‑service delivery professionals responsible for the prep and delivery of high‑quality, American‑made home furnishings to residential and business customers throughout the greater Boston area.

 

Our delivery center is a 30,000 sq. ft. facility comprised of a team of 17 total delivery team staff members serving local and national customers with an average outgoing daily volume of 1,800 to 2,200 cubes representing an average of 33 to 44 deliveries per day. The delivery center also partners closely with our Boston retail showroom and supports several initiatives in collaboration with the Retail Leadership Team. 

 

This role requires a leader who thrives in complexity, adapts quickly, and brings clarity and confidence to the team.

Schedule: Tuesday - Saturday, 6:30am-3:00pm, with additional hours and/or flexibility as needed to fulfill obligations of the role.

 

Location: 1 Enterprise Rd, #100, Billerica, MA 01821

 

You will contribute your talents as a Warehouse Manager / Delivery Leadership Associate in the following ways:

 

• Your team is career‑oriented and engaged in their work. You will inspire and lead a team that is self‑directed and requires your leadership, not day‑to‑day direction.
• You genuinely enjoy developing others. You’ll offer experiences that enrich individual careers, support their personal and professional growth, and foster a learning environment. You will bring individual strengths together as a unified team.
• You communicate with clarity and intention. You’ll bring exceptional verbal and written communication skills that keep the team aligned, informed, and confident — especially during moments of change, coaching, or hands‑on collaboration.
• Your staff members find joy in serving the customer. You’ll bring a customer‑centric and supportive leadership style comprised of high standards and integrity as you support a high‑performing team in providing a positive and seamless customer experience.
• You're a strategic, yet hands‑on leader. You’ll roll up your sleeves when needed in managing the day‑to‑day while building toward long‑term strategy.
• You know when to coach and when to jump in. You’ll demonstrate the agility to step back and guide your team through challenges — and the confidence to work alongside them when the moment calls for it.
• You're a relationship builder. You’ll value building meaningful relationships with your peers. You seek the insight of other leaders and reach out frequently to share ideas, garner feedback, and offer your collaboration.
• You are consistent and fair. You’ll create an environment of trust where meaningful feedback is truly seen as a gift.
• You bring a safety‑first mindset. You’ll strategize and support processes that promote efficiencies and maintain a safe, clean, and organized work environment.
• You’re business savvy. You’ll support all financial and operational aspects and manage with fiscal responsibility. You understand how your actions affect the near‑ and long‑term health of the business.
• You bring agility and resilience. You remain steady when plans change, unexpected challenges arise, or volume spikes occur. You pivot quickly and confidently, keeping the team grounded and moving forward.
• You hold high standards of accountability. You address issues in the moment, follow through consistently, and help the team understand expectations clearly and respectfully.

The experiences you’ll draw from and the qualifications you’ll bring as a Warehouse Manager / Delivery Leadership Associate:

• Experience in delivery, logistics, transportation, warehouse, distribution, and/or retail operations with an operational focus, with 3 to 5 years of effective leadership in leading and inspiring a team of service professionals, ideally in a customer‑facing environment.

• A strong background in delivery operations, including familiarity with DOT requirements, routing, fleet management, and day‑to‑day delivery workflows.

• A demonstrated confidence, high stand