Customer Care Representative - Central East

Mission

The Customer Care will provide exceptional customer service and support to customers, and to resolve customer inquiries, issues, and complaints in a timely and effective manner.
They are committed to ensuring that customers are satisfied with the products and services offered by the organization, and to building strong, long-lasting relationships with customers.

Main responsibilities

• Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
• Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
• Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
• Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Participate to the team growth by taking part to improvement project

Your profile

• A minimum of 2 years working experience in a similar position (experience in the textile industry is an asset)
• Fluent in English and Polish.  Any other language is a plus. 
• Have some knowledge of ERP/CRM, Word, Excel and Outlook
• Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
• Excellent communication skills - verbal and written
• Customer-oriented
• Team spirit
• Problem-solving
• Prioritization skills
• Adaptability
• Stress resistant, strong positive mindset