Delivery Transactions Manager

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Job Description:

• The Delivery Transactions Manager is the principal commercial focal point both internally and in front of the customer for all matters related to the Customer Acceptance and Delivery process. In this capacity he/she will lead the Customer Acceptance & Delivery MFT in commercial matters.

• The Delivery Transactions Manager is responsible for negotiating aircraft delivery transactions with the customer at any level of seniority, including CEO, to ensure on-time and on-quality aircraft deliveries at minimum cost and risk for Airbus while maintaining customer satisfaction.

• The Delivery Transactions Manager is responsible for mitigating the commercial/financial risks associated with all customer requests or any aspect of aircraft non-compliance to contractual commitments and minimizing exposure on existing fleet or future deliveries. In this perspective, and up to a defined guideline, the jobholder has autonomy to find a settlement with the customer taking into account the commercial and industrial delivery environment.

Protect Airbus’ Interests: 40%

• Appraise the commercial/contractual impact of all aspects of non-compliance through manufacturing to ferry flight. Devise commercial settlements for a complex mix of unresolved issues (engineering, manufacturing, supplier, support, contractual, etc.).

• Draft, negotiate and agree the Commitment Letter (CL) prior to the Transfer of Title (ToT). Manage and coordinate all internal and external inputs, escalate problems to management level, if necessary, for decision-making.

Deliver Aircraft: 30%

• Contribute to the achievement of Airbus’ delivery targets by proposing innovative commercial solutions to resolve any combination of outstanding customer issues, whatever their causes.

• Provide feedback experience of commercial and contractual issues to ensure continuous improvement in all functions to minimize Airbus’ exposure.

Build Customer Relationship and Represent: 25%

• Develop strong business/personal relationships with the airlines representatives community based on-site, together with all the relevant stakeholders in the airline team at their home base.

• Represent as appropriate aircraft deliveries and the Customer Acceptance Delivery (CAD) Multi Functional Team (MFT) in all internal and/or external meetings relating to current or future aircraft acceptance, delivery and follow-up activity (with e.g. design, engineering, manufacturing, customisation, airworthiness, quality, etc.).

Other Responsibilities:

• Represent Airbus in front of a worldwide multicultural customer community in order to contribute directly to the achievement of customer satisfaction targets.

Education:

Required

Bachelor’s degree in engineering, business or equivalent.

Experience:

Required

Experience working directly with customers.

Preferred

7 to 10 years in leadership roles in aviation.

Travel Required:

Up to 2 international and 4 domestic trips per year.

Citizenship:

Authorized to work in the US. Able to work in the US without current or future need for visa sponsorship.

Knowledge, Skills, Demonstrated Capabilities:

Required

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