Customer Success Manager

Customer Success Manager

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market?  Look no further than Veracode! 

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter. 

Veracode is seeking a talented, results-oriented, energetic, intellectually curious and highly motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of usage, customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The CSM works closely with our customers alongside Sales, Support, Account Management, Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully and meet client expectations.

What you will be responsible for:

• Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
• Create and manage account plans with customers which cover the entire customer journey.
• Conduct product demos to educate customers on the use and benefits of the Veracode solutions.
• Build and maintain strong relationships within assigned accounts.
• Work closely with Veracode Support and Security Consulting teams to ensure a consistently positive customer experience by providing oversight and management for issues and initiatives.
• Work with management team to ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.
• Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Engineering.
• Collaborate with Sales team on account strategy and identify opportunities for them to sell products and services within accounts.

Required Skills:

• 2 or more years of Customer Success / Security Program Manager/Technical Account Management / Project Management / Consulting experience.
• Strong customer service skills – excellent verbal and written communication.
• Ability to effectively manage multiple priorities and activities simultaneously.
• High aptitude for learning new technologies and process. Solid analytical skills.
• Previous experience working in a software company-working with developers-understanding of the SDLC

What we offer you: 

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. 
• Wellness benefits to help you focus on what’s most important.
• “Take What You Need” time off policy.
•  Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.
• Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States.