Jobs and Careers

Senior Manager, Community Engagement & Growth

New York City, United Statesfull_timeVerifiedPosted 16 Aug 2025

About the role

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Influenster is seeking a dynamic and strategic Manager, Community Engagement & Growth to lead and optimize our key member-facing functions. This role is crucial in driving the growth, engagement, and satisfaction of our vibrant community within the Influenster app. You will lead a talented team across paid marketing, email marketing, content/design, member support, and social media management, ensuring a cohesive and impactful experience for our users.
You are a natural leader with a deep understanding of digital marketing, community building, and customer experience. You thrive in a fast-paced environment and are adept at leveraging data to inform strategy and optimize performance across multiple channels.

What You'll Do:

Lead and Mentor: Directly manage and develop a team of professionals across diverse functions: paid marketing, email marketing, content/design, member support, and social media management. Foster a collaborative and high-performing team environment.
Drive User Acquisition: Oversee paid marketing strategies and campaigns focused on acquiring new members and driving app downloads. Collaborate with your team to optimize channels, targeting, and creative to achieve ambitious growth targets.
Boost User Engagement: Oversee the engagement team who focuses on email marketing and push notification strategies to increase weekly active users (WAU) and enhance participation within the app. Develop segmentation strategies and optimize messaging to drive key in-app actions.
Elevate Brand & Content: Oversee the Content/Design team, ensuring the creation of compelling and on-brand design assets and copy for the app, marketing campaigns, and social channels. Maintain a consistent brand voice and visual identity.
Ensure Member Satisfaction: Guide the Member Support team in providing timely, effective, and empathetic assistance to all inbound member inquiries. Analyze support data to identify trends and inform product or process improvements.
Grow Social Presence: Direct the Social Media Management team in developing and executing content strategies for Influenster's Instagram and TikTok channels. Drive community growth, engagement, and brand awareness through compelling social content.
Strategic Alignment: Develop and execute integrated strategies across all managed functions to ensure cohesive messaging and a seamless user journey from acquisition to ongoing engagement and support.
Performance Analysis: Define, track, and repo