Senior Relationship Manager

Company Description

Sia Partners is a next-generation management consulting firm and pioneer of Consulting 4.0. We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to our clients. With expertise in more than 30 sectors and services, we optimize client projects worldwide. Through our Consulting for Good approach, we strive for next-level impact by developing innovative CSR solutions for our clients, making sustainability a lever for profitable transformation.

Addison - part of SiaXperience - is a creative agency with award-winning digital thinkers, creators, storytellers, content creators and developers. We are one team delivering everything from concept to execution.

Job Description

The Senior Relationship Manager works closely with clients to drive the delivery of B2B services across all communication channels including branding and communication, and ESG to help ensure on-time, on-budget, high-quality traditional and digital projects for our Fortune 500 client accounts and projects, always focusing on client satisfaction.

The Senior Relationship Manager reports to the Head of Client Services.

Skills and Criteria

• You have superior organization and presentation skills; can manage creative, developers, QA, and clients
• Excellent communicator and collaborator
• Excellent ability to work with clients and teams in a “can-do” mentality
• Articulate, professional, and confident client presence
• Ability to work in a highly entrepreneurial environment; thrive in a deadline-driven environment
• Show initiative and the ability to self-manage
• Be detail-oriented, well-organized, smart, and resourceful
• Superior project management skills - experience using process tools such as basecamp, Jira, Trello, and GitHub.
• Ability to work in Macintosh OS-X operating system environment

Responsibilities

• Support projects of medium-high complexity
• Support the development and maintenance of client relationships and projects
• Facilitate information flow in all project phases, ensuring that milestones such as client approvals and Addison proposal objectives are met and recorded
• Facilitate the preparation of project meetings with agendas, client recap notes and next steps guidelines
• Develop overall project timelines and maintain regular status reports for distribution to clients and team for projects
• Manage resourcing plans, wireframes and requirements documentation, QA ticketing and delivery
• Work with the lead engineer to help onboard developers and troubleshoot issues as they arise; be an active participant in the dev process
• Monitor and manage scope creep
• Assist in content development of proposals for new business requests, as appropriate
• Act as final proofreader prior to client delivery
• Help to facilitate team planning to ensure that interdisciplinary team members share appropriate information and tools
• Keep Account Director informed of project status, needs and potential scope creep
• Help to facilitate client-side billing

Qualifications

• A college degree
• 7+ years’ experience in a project management, deadline-driven environment
• Superior organizational skills; experience managing creative, developers and QA
• Proven ability to work with a diverse group of demanding team members

Additional Information

Comp and benefits :

• Excellent starting salary between 116-126k annually
• Eligibility for Health, Dental, and Vision coverage on your first day of employment
• 401K with employer match 
• Employer-funded life insurance
• Access to FSA and HSA plans
• PTO schedule starts at 12 days annually and increases by 1 day per year to a maximum of 17 days. Additional 3 Fridays off in the summer
• 10+ holiday closures annually

Actual compensation will be dependent upon the individual’s skills, experience, qualifications, and market location.

Benefits

• Eligibility for Health, Dental, and Vision coverage on your first day of employment

• 401K with employer match 

• Employer-funded life insurance

• Access to FSA and HSA plans

• PTO schedule starts at 12 days annually and increases by 1 day per year to a maximum of 17 days. Additional 3 Fridays off in the summer

• 10+ holiday closures annually

All your information will be kept confidential according to EEO guidelines.