Director, Data Science and Analytics

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

As the Director of Data Science & Analytics at Charlie Health, you will build our data science and product analytics function from the ground up. You will lead a high-performing team to partner with Product, Engineering, Clinical, Operations, and Growth to define, measure, and optimize our product experience and business outcomes. You will embed analytics across pods, own the experimentation program, and drive predictive modeling efforts. Your mission: make data a foundational asset in delivering life-saving mental healthcare at scale.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Set the vision and strategy for data science, product analytics, and experimentation across the organization.
• Build and lead a centralized team of analysts and data scientists embedded across product pods and business units
• Define and maintain company-wide metric definitions, instrumentation standards, analytical pipelines, and dashboards
• Lead the end-to-end experimentation process: design, execution, analysis, learnings, and decision-making.
• Prioritize, partner on, and oversee predictive modeling initiatives, working with ML Engineering for production deployment
• Collaborate cross-functionally (Product, Engineering, Clinical, Growth, Executive) to align data efforts with business & mission goals
• Coach and develop your team, establish best practices for analytics, and promote a data-driven culture

Requirements

• 8+ years in data/analytics roles, including at least 3 years managing teams of analysts/data scientists (people management across analytics engineering & data science preferred)
• Proven success leading analytics engineering, data pipelines, reporting systems, and embedded product analytics in a product- or health-tech environment
• Strong technical proficiency: SQL, Python (or R), modern ELT/ETL, OLAP databases (e.g., Snowflake), dbt, BI tools (e.g., Tableau, Hex)
  Demonstrated experience setting up and scaling experimentation programs (A/B tests, causal inference, lift measurement)
• Experience with predictive modeling work that influences product or operations, in partnership with ML/engineering teams for deployment
• Excellent ability to communicate and influence at all levels; strong cross-functional collaboration skills
• Passion for mission-driven work in mental health or healthcare settings and a desire to apply your skills to improve outcomes
• Please note: candidates located within a 75-minute commute of our NYC office are expected to work onsite 4 days/week.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information 

The total target base compensation for this role will be between $225,000 and $315,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $258,750 and $362,250 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business con