Teamlead -  Administration & Management of Customer Orders (AMCO)

<p>Lectra Italia </p> <p>Teamlead -  Administration &amp; Management of Customer Orders (AMCO)</p> <p><em>Milan Office</em></p> <p>We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 2,500 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?</p> <p>For more information, please visit <a href="http://www.lectra.com/">www.lectra.com</a>.</p> <p>WHY IS THIS AN EXCITING OPPORTUNITY? </p> <p> </p> <p>Growing environment with ability to develop within a highly qualified team </p> <p>Working in a multi-cultural team and international company </p> <p>Working with well-known products and with very good references in this market</p> <p> </p> <p>What is the role about?</p> <p> </p> <p> </p> <p>This position is dedicated to lead the management of customer orders and their administrative proceedings in close collaboration with all regional Sales, headquarters and Accounting </p> <p>It also contains the leadership of the various ways of communication from the Lectra production site to the customers vice versa in respect of accurate delivery of hardware. </p> <p>Key core processes to be owned are: New orders processing, service contracts- and licensing-management in accordance with Lectra policies &amp; rules with specific corporate reportings. </p> <p>This leadership position requires excellent communication and management skills throughout cultural and organizational boundaries, accuracy regarding figures, dates and legal requirements on all contracts / invoices / data as well as sound knowledge of operations, order processing, invoicing and coordination of the whole delivery process including customs issues. The owner is responsible for all the above-mentioned performances, to thrive for operational excellence based on the given corporate environment and enables the team with disciplinary role to create an atmosphere of high performing and motivation. </p> <p> </p> <p>What will your main tasks be?</p> <p> </p> <ul> <li>Validation of contractual documents, processing and invoicing of all types of sales orders and service contracts in close collaboration with Sales and Sales Operations based on corporate rules and tools </li> <li>Generating licensing keys with its administrative &amp; logistic activities </li> <li>Monitoring of customers payments in close collaboration with Accounts Receivables department </li> <li>Monitoring the product shipment process including all customs issues in close collaboration with HQ production and HQ order management </li> <li>Providing corporate reportings e.g. service contract variations </li> <li>Support of the sales team by using the corporate applications </li> <li>Generating continuous material improvements in efficiency and productivity of the working environment </li> <li>Manage and develop the team including adjustments on organizational structures. </li> </ul> <p> </p> <p>Position qualifications</p> <ul> <li>Organizational skills with the ability to work in details but also to be engaged in management discussions </li> <li>Very good analytical understanding and performs towards efficient and productive solutions </li> <li>Capacity to handle a multitude of ongoing issues and an incisive mind to ensure the ability to focus on priorities </li> <li>Is able to act and communicate on all hierarchy levels – within the company and towards customers </li> <li>Strong hands-on mentality and can-do attitude – solution oriented mind set </li> <li>Very customer-orientated; internally and externally </li> <li>Ability to cope with constant pressure without comprising standards by being well organized and with excellent time management skills </li> <li>Proficient in Microsoft Office, advanced Excel </li> <li>Extensive experience in working with professional order management applications (Oracle would be a plus)</li> <li>Excellent verbal and written communication in English </li> <li>Knowledge of Manufacturing company processes, as well as Software company process are beneficial </li> </ul> <p> </p> <p>What does our ideal candidate look like?</p> <ul> <li>Disciplinary people management experience </li> <li>Bachelor study or comparable education in finance/administration </li> <li>Minimum 3-5 years of applicable work experience in comparable international corpor