Associate Account Executive

Job Description

Position Title: Associate Account Executive

Reports To: Regional Vice President, Central

Department: Sales Midwest

Location: Minneapolis, MN (Remote)

Classification: Salary

Associate Account Executive

Position Summary

This position is responsible for assisting the Healthcare Insurance Strategic Account Executive and requires the individual to demonstrate superior healthcare insurance customer relations, training, and product knowledge skills.

The individual would be responsible maintaining revenue of our existing large healthcare plan clients and driving new client revenue growth by identifying, selling, and supporting language solutions to organizations within a defined base of prospective and current customers.  The AAE would also coordinate and be onsite for customer meetings, to conduct training and implement solutions. 

The Executive-Product suite includes telephone interpretation, video interpretation, language proficiency testing, translation, and localization, and onsite as well as emerging solutions.

Responsibilities

• Engagement with Strategic Account Executive to prioritize daily customer interactions and support to expand services, meet reporting requirements and respond to ad hoc requests.

• Identify, engage, and assist Strategic Account Executive in closing sales opportunities with new customers as well as existing customers that represent opportunities for growth.

• Deliver on company objectives of increased revenue and profit margins with an emphasis on longer contract duration and multi-product language solutions.

• Synthesize and analyze information from various sources to identify trends, opportunities, and risks with existing health insurance customers.

• Partner with various internal teams to identify product solution gaps and develop plans to address such gaps.

• Collect client data through interviews, surveys, web search, database search, or other methods.

• Manage a portfolio of leads generated through prospecting calls and company marketing sources.

• Work alongside Strategic AE to understand complex health insurance customer issues regarding language support and recommend solutions based on full suite of company products and services.

• Work alongside Strategic AE to negotiate contract terms and conditions and manage contract process through to execution.

• Work alongside Strategic AE to create sales plans for specific sales opportunities by identifying customer decision makers, compelling event, buying process, competitors, and action items.

• Work alongside Strategic AE to Interface with product and marketing specialists to develop cross-product deal pricing and effectively position with customer evaluation teams.

• Work alongside Strategic AE to Manage complex sales opportunities by ensuring buy-in from all customer stakeholders.

• Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs.

• Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records.

• Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations and sales calls.)

• Manage the AE implementations of company sales programs.

• Support Strategic AE during CMS season by updating critical metric reporting and acting as back up lead for bi-weekly meetings.

• Support Strategic AE in reporting needs for customers on a monthly, quarterly, and annual basis.

• Lead generation and appointment setting.

• Must be highly motivated, possess a positive attitude and have excellent organizational skills.

• Proficient in MS Word, Excel, and PowerPoint, and Salesforce.com

• Travel as required (up to 50%.)

• Demonstrates ability to interact and cooperate with all internal LanguageLine Solutions personnel.

• Builds trust, value others, communicates effectively, drives execution, fosters innovation, focuses on the customer, collaborates well with others, solves problems creatively and demonstrates high integrity.

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

Qualifications

• Bachelor’s Degree or equivalent sales experience.

• 3-5 years of provider relations, account management, client services, or contracting experience.

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