Client Service Representative

Client Service Representative

We are seeking an experienced Client Service Representative to join our ER team. This is a full time, permanent position working 4, 10 hour shifts.
We are an ER only veterinary hospital serving East Contra Costa County. We are open 24 hours a day, 7 days a week. We are a fast paced, busy and exciting emergency hospital. Veterinary experience mandatory for this position.

Weekends and some holidays mandatory.

Hourly rate: $24-27 DOE

Additional shift diff for any hours worked between 12am-7am

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

. Effective determination, triaging patients and having the appropriate sense of urgency for emergencies.

. Ability to prioritize duties in the face of emergencies.

. Excellent communicating skills and ability to give accurate information to doctors, clients and techs.
• Ability to work in a team oriented environment.
• Presenting and explaining fees, including processing payments.
• Remaining calm and able to handle stressful situations.
• Answering questions regarding products and services, including educating clients.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times; both inside and out.

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If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.