Innovate UK has the following secondment opportunity available for employees of Innovate UK Business Connect:

Applications must be submitted by

Operational Support Executive

The key purpose of this role is to support the Operational Support Manager (OSM) by carrying out a variety of detailed administrative tasks, while maintaining accurate and timely records that reflect daily activity and decision-making, all to a high, auditable standard.

*Please note this advert will close on the 21st October 2025 at 23.59pm.

Watch our video “Why Join Innovate UK?” here.

Title:                  Operational Support Executive

Band:                UKRI Band C (UKRI Ts & Cs)

Salary:              £29,923 gross per annum

Reports to:     Head of Operational Support

Location:        Swindon (Hybrid Working)

Contract:        Fixed Term Until (01/01/2027)

Employees applying for any opportunity which may mean being away from your substantive role for a temporary period of time, please refer to the Recruitment Policy for further information in the first instance.  If you are made an offer, please ensure you liaise with your Line Manager and the designated HR Team as soon as possible in order that implications of any move are clear and understood, prior to a move taking place.

Innovate UK recognises the importance of work-life balance and we will be happy to discuss any requests for flexible working arrangements.

Job Purpose:

The key purpose of this role is to support the Operational Support Manager (OSM) by carrying out a variety of detailed administrative tasks, while maintaining accurate and timely records that reflect daily activity and decision-making, all to a high, auditable standard.

This is a great opportunity for someone with a great eye in detail and who enjoys working in a fast-paced, collaborative environment. You will be responsible for managing duties that support the financial recovery process, from creating and sending formal letters and invoices, to updating trackers and proactively chasing outstanding payments.

This role requires a well-organised approach to tracking progress, sharing updates, and communication to support the operational integrity, stay complaint and on track.

We particularly welcome female applicants as women are under-represented within Innovate UK in this type of role.

Key Responsibilities and Accountabilities:

The role holder will be accountable for actions associated within 3 key areas, Recovery, Operations

Key responsibilities are;

Recovery:

• Review all Impact Assessment (IA) forms in SharePoint to ensure accuracy and alignment with recovery requests, ensuring that discrepancies are identified and resolved with the OSM.
• Create Customer Credit Forms (CCF) collating additional information and ensuring all details are accurate and reflective of the recovery request.
• Draft and issue recovery letters, following the established process and developed templates.
• Maintain assurance insights (AI) records within Salesforce for audit purposes.
• Maintain operational trackers, providing clear visibility into progress and status updates.
• Monitor and follow up on outstanding recovery invoices, support the OSM in addressing customer inquiries regarding disputed invoices and escalating unresolved issues appropriately.
• Ensure timely updates of Workday accounts for liquidated companies or entities undergoing liquidation

Operations Investigation Group (OIG):

• Coordinate OIG meeting preparations inclusive of pack creation and data sourcing to ensure all documentation and notes are accurately recorded, maintained and meetings minuted.
• Implement structured follow-up processes for assigned actions, providing clear direction and expected. timeframes.
• Maintain operational tracking systems, ensuring up-to-date visibility of ongoing investigations and decisions.
• Update Assurance Insights records to reflect OIG resolutions and action points.
• Conduct regular reviews of the CGR tool to ensure accurate reporting and status tracking.

Operational Support:

• Support the OSM in the creation, communication, documentations and tracking of        
• Project suspension letters
• Project Termination Letters
• Correspondence resulting from the administration of liquidation of businesses
• Support the relationship with the Innovate UK loans